Honda Cars India Ltd. — manufacturing defect / quality issue

Address:

Kozhikode, Kerala, 673005

Reference:
Registration no: kl-11-bf-9006
Brief description: city 1.5 zx cvt (I-vtech) euro iv
Dealer’s name: vision motors pvt ltd
Name of reg. Owner: nm purushothaman

Dear team honda / quality division

Hope you are doing well!!

With reference to the details, we bought our car from vision honda. It was our dream to be part of honda family, finally we became a member of honda eco system.

However, it was not that much satisfactory for us being a customer. Kindly check below mentioned concerns and we are looking forward to hearing from honda, in detail from honda quality division.

We got the honda with serious manufacturing and quality issues.
While received, honda vehicle km shown in display was 154 km, we enquired about it, the response was, a test driving will be their before delivering, as a part of quality assurance.

Our concern is if honda’s quality division is testing before delivery, how came they neglect these serious issues.
1) problem :scratches on right side door – interior, - we found it on next day itself and called the representative of honda, he replied that before delivery the owner should check and clear it, if it found before then they will replace otherwise they can’t.

2) problem: oil content found inside vehicle. – solved: they cleaned by using #3m leather cleaner – these two things happened within 2 days after delivery.

3) problem: there was painting issue with both sides of back door – they said it might be happen, out of 1000 one car will may have issues - so this vehicle is one among the defective model. Solved: by free repainting

4) problem: there was a noise in steering while left & right turning the vehicle, we found it on the same delivery day itself and we thought it will be like that because of the delivery has done after testing of 154 km so we didn’t felt any problem.

We inspired our 3 neighbors and they bought. One day we got a chance to drive new vehicle and found that our vehicle having problem with steering and informed vision honda. Solved by replacing the part.

These above issue are happened within free service period - below 2500 km

5) problem: finally last month we given our vehicle for service and received at the same day itself, next day we found one hole under wiper, plastic cover. We went to honda service center and asked about this, they said its rat bite & every month there will be one or two vehicle having the same problem.

Our concern - problem 5

- we have been using cars (Kl 11 an 9006) for last 4 years and parked at the same places. This new one also was parked at the same place for last 6 months. So their is no chances for rat to enter in our car from our parking place, if then some plastics or materials used in honda maybe attracting the rat, or with reference to our previous problem we may conclude that the manufacturing and quality issues was occurred and due to the absence of pre quality check was not done for our vehicle. These things are happening.

Then next day also the same thing happened and we consulted honda, they given order for the plastic part, changed the ac filter, done total cleaning by removing dash board and mats and used some gem cleaning - we paid 5000 for the above-mentioned works.

We decided to park our vehicle in neighbor house, they have two cars with them, next day we found a massive damage happened inside our vehicle and their vehicles were not attacked by rats.

Next day we went and met service manager and he agreed about these concerns and absence of quality check etc. Advised us to go for insurance. We parked in service center. After 2 days we went to check the status and everyone realized the effect including insurance, service adviser and staffs.

We are expecting your response in this regard asap. Not only about rat bite, low quality material or service issues but also about the pre quality check issues and damages happened. Painting, interior issues, steering issues, etc.

Being a honda family we are seriously unsatisfied and we need a detailed explanation rather than solution. We expect it asap. We are in trouble and can’t afford next quality issue in near future. So, we need a guarantee, explanation and solutions for the above concerns. We can’t bear anymore.

We need a detail explanation from honda india - quality department and sales team of vision honda.

Thanks & regards

Nm purushothaman
+91 [protected]
+[protected]
[protected]@yahoo.com
Clt. [protected]@gmail.com