Honda Cars India Ltd. — mh01ch6843 honda jazz

Address:

Mumbai City, Maharashtra, 400020

We wish to express deep sense of disappointment and record our frustration with the manner
In which your customer relation manager has conducted herself and handled the problem.
First of all i had, due to oversight on my part, inadvertently sent the car for rectification of the electrical systems.
Without prior appointment. I do admit it was error on my part.
My car was unceremoniously sent back. With appointment granted for the next day. The workshop was not willing to
Keep car overnight so as to avoid return to nariman point and back to workshop the following day.

Car was sent again on saturday 23 september with prior appointment and it was probably not attended to,
Until monday 25 september or tuesday 26 september. They came back with the diagnosis that battery was faulty and
Was sent to the manufactures place and was asked to pick up the car and it was indeed picked up on friday 29 september,
After being assured that the car has been fitted with proper service battery.
The service battery had very short life and it did not reach our home. It stopped working midway.
I had tried to reach your work shop and wanted to speak to ms. Arpita shinde. She spoke to me may be twice and understood the problem.
And thereafter she refused to talk to me and and did not take my call.. She left us in rainy day to defend ourselves with car window not closing and
Wetting seats in the car. I had to arrange to take the car to my house with windows open.
I am unable to understand why your customer relations manager is not customer friendly. I would say that she is hostile to the customer
And unwilling to be of any help and assistance in the time when we need the most. Why are the customer relation managers appointed?
Are they there to deny assistance to customer who need them the most.
First of all you send the car with faulty battery without proper check up and assessing life of the service battery.
Then ms. Arpita shinde adds insult to the injury suffered by refusing to take call.
I do not know why is customer service manager like arpita shinde appointed?
Is that a ceremonial post and you are required to show to honda that you have proper set up in place to handle customer grievances
It does not matter whether it is really listening to complains of customer. She is the best example of lethargic attitude and unwillingness to
Extend help when needed the most. This help if extended is certainly not a favour or obligation to customer but just efforts on your part to minimise
The suffering inflicted on customer by your deficient service.in my vast experience of dealing with customer service executive for nearly half century
I have never come across the customer relation as irresponsibe and feckless and as reckless as ms. Arpita shinde is.
She has certainly left a very lasting and permanent impression on my mind about her inefficient and incapable self.
May wise counsel prevail on solitaire honda.
I would like to register my complaint and grievances with honda.
Kindly favour me with the name and designation of name of the executive and e mail id. Please
Thanks n regards
Yoti dushyant vora