[Resolved]  Honda Cars India Ltd. — Pathetic Support

Address:

Chennai, Tamil Nadu

Hi, This is with reference to the damage done by Capital Honda service people (meenambakkam) when I gave the car for servicing on 20th October. I have already briefed Mr. Shivakumar([protected]) over what happened and following up with him for past 7 weeks on this. I had come on October 18th initially for servicing my vehicle and I was made to wait for 4 hours without any response from the staff there. I got pissed off and went back when one gentleman finally came and apologized for what had happened and assured me to pick the car for service on Monday. On October 20 my car was taken for servicing and fixing the windshield mirror which was broken.There was no followup call me and I had to call everytime to ask for status of my vehicle. Finally my car was delivered on 2nd November at around 9.30 PM and whatever complaints I had mentioned in servicing weren't attended. I called the service engineer to ask for it, but my call wan't picked up. Finally to my horror, I noticed that the dashboard had cracked inside and I wasn't even intimated on that. It was during this time I decided to escalate and called, Mr. Shivakumar. He said he had been talking to the management on this and that I will get a positive reply. It was then I was being asked to email to this I was asked to send an email to '[protected]@capitalhonda.in' to take my claim forward.I had sent repeated emails and no one bothered to reply. As a basic courtesy somebody should have responded but sadly nothing of that type happened. It has been more than a month since this happened and I will appreciate if you can take some steps to get the fixed soon. I'm planning to sell my vehicle and the sooner this gets fixed, the better it is for me. I have followed up with the service people, the customer support manager, emailed the customer care, nothing seems to work. I don't know what else I need to do to ensure my concerns are addressed. As a last resort I'm emailing this to you. Hope atleast this time somebody answers. This is indeed a very bad experience for a loyal Honda customer. Vehicle number is TN09 AW 2929 and my phone number is [protected] Thanks, Vijay