Honda Cars India Ltd. — poor service quality on my honda city from metro honda, bowenpally

ursonlyrup

from Hyderabad, Telangana

Address:

Hyderabad, Andhra Pradesh

Hi i raised a complaint on the official honda india portal a couple of weeks back about the very average quality of service i received from the bowenpally centre pertaining to the 2-year service of my honda city (Ts07eq7240). The complaints were: 1 scratches and un-removable black marks on the bumper and left ovm of my car 2 ripped tether holding the cover of the micro-sd card reader on my avn (The cover falls off to the floor every now and then now) 3 mileage and pickup worsened (I shared visual evidence from the obd2 output recording couple of my trips to the airport and back with the customer care executive ms nayomi). However i received extremely dissatisfying response from the customer care prompting me to get a free teflon coat which is not going to remove the scratch marks anyway. I went to 3m car care subsequently and spent rs 6200 to have the scratch marks removed and shared the invoice as well with the crm upon request. I want to escalate this complaint to the higher authorities. I'm going to alert my friends in my network not to go to the bowenpally metro honda centre based on the forgettable experience i had. Thanks biswarup

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Honda Cars India customer support has been notified about the posted complaint.

Aug 22, 2017

Updated by ursonlyrup Hi

I received a call from Honda Cars 3 days back. I explained my experience to him. He asked me to share the invoice for the service I availed from a third party to fix my scratch marks. I did so immediately over whatsapp to a number shich is supposed to be Honda Banking. However there has been no update since then.

Thanks
Biswarup