Honda Cars India Ltd. — Poor servicing and response

On june 7 2016 my brother purchased a honda jazz from peninsular honda, cochin. as per schedule i went for first free service on 7th of july, i got some scratches in my first month itself so i told them to remove those and i will pay for that. after four days i was called for the delivery and they made me pay rs.9382 for the painting works but at the time of delivery i came to notice that they scratch my car in the left mirror and when i show that to the advisor he apply some white cream with fingers and told me they will rectify that in next service not only that my car got paint stains all over it because they paint some other car nearby without covering my car properly. also at the time of delivery the beading in the door glass was misplaced and when i show that to the service advisor he just push it back to the right place and he was not able to explain how that happens. i talked this issues with the service manager and the client relation manager but their response was pathetic.

What they said as solution is not accepted by me because this is happened in my first service and i feel like i am having a second hand car with me in the first month itself, all the rubbing, cleaning and polishing. it feels like i bought a old car and its totally disgusting.

They accidently agreed me they dont have enough infrastructure so that only the scratch and painting issue happened. if honda service people are this much careless and irresponsible how can i ever rely on their service again.

After all these mess by peninsular honda and they dont have proper replies i asked them the contact details of honda so that i can inform this to the concerned persons in the company and they gave me this mail id
"customer. [protected]@hondacarsindia.com" and i mailed my complaint to the mail id but after a day i got a message which says my message was failed to reach the recepeint then i checked the mail id in official honda website
And found they mislead me. i don't know how can they do this to a customer. and i really fed up with these guys and dont know what else to do.