Honda Cars India Ltd. — sales head / technical team / axon honda / meerut road / up

Hi,

This to bring in your knowledge that how competant your product team / sales team / sales head / technical trainer are at this showroom. (Mr sachin head sales / mr aquil tech trainer / other sales team and customer care)

A wow vehicle, which claims to be with unique features for digipad with connectivity @ browser / hdmi cable / applications which are compatible with usb cables / phone link feature etc... Which are to be claimed best... Unfortunately... At this show room :- not even a single person knows about these features and their demo and technology issue and its resolution about same.

Back ground:

I purchased wrv @ top model deisal with all inbuilt features.in next two / three days after purchase of vehicles, i noticed :-

1:- browser does not support when you go to playstore @ google.
2:- chrome does not supoort in digipad.
3:- phone link application does not support.
4: which hdmi cable support with android phone :- no one knows their at show room

5: which are application s which are compatible with usb :- only one application was suggested.

6:- if you at google... Instead of words... Boxes are shown on screen for language options.

7:- message keep showing.. On sites... Licences expired.

I approched showroom for understanding about feature and above tech issues with demo from my side to thier sales team / customer care team etc.

After checking in details... They said they will get back to me. They provide me number of mr aquil directly to get issue resolved since they gave feeling.. About lack of product feature / tech issue and solution s.

Mr aquil also called me to come at showroom and checked issue... And confirmed that digipad will be replaced through crm... And made me visit at showroom twice to take pics / video etc.

Crm team (Ms shweta) called me on 25th to come at showroom on 26th aug for replacement of digipad. (This was my 5 th visit wrt to this issue at showroom)

Aftet two hrs post my reaching there and r&d / restting etc by service team and taking confirmation from some one from tech team @ honda (Who denied to speak to me on phone)... They said this problem can not be sorted out and car comes with these limitatiom only.

Your sales head (Mr sachin) does not know even... About :-

How these features / functions works in car and kept saying we have given mannual to understand. His answers were :

Tell me what is your problem :- it means he does not know what is pain there with customer in showroom / service center even a customer has visited 5 times at showroom. Simple no tracking system at there about issues of a customer till final resolution... Not even service center incharge knows this.

When i requested to show demo of hdmi cable with andoride phone... Mr sachin and team... Kept saying... We do not hdmi cable... To show this feature to you. When i asked.. Which hdmi cable will support with andoride phone...
They said.. Any one... But do not know.

When i asked to mr sachin... What is memory given in digipad and what is use of left memory... Replies were :- 1.5 gb and in unused memory... You can not download any thing.. But your mannual says othetwise at some place.

Extreme worst experience!!

Now i would like to know ;

1 :- why should not i take up this flaw on technology issue with your competition and on social media and review with videos of the issues.

Pls note in all your electronic & print media.. You guys displays this feature as key feature.. Which actually not.

2:- why should not i make complaint in consumer court about misselling of the product with wrt to digipad and features.

3:- why i was asked to visit showroom many times when as last solution.. As replacement of device... But finally told.. That no solution at all. Who is responsible to waste my time?

4:- incompetant staff wrt to technology knowledge about product.

5:- important to note :- how they propose replacement of device... From another new vehicle that device was to be taken out and to be put in my vehicle. Is this policy of honda as brand for replacement of parts... To take out from any car and put it in other car? Should not i make is published as review on sites and on media?

6:- do share connect details of md / ceo of india operations and also of honda head office. Of coursr i will get it from other sources.

About me :-. I am an employee of one private bank who is partner with honda and honda dealers for vehicle finance.

I would request a propmpt reply on same on all issues in written along with technology which is claimed in vehicle by various means (Mannual / media.) vs in actual.

Thx
Arun