Honda Cars India Ltd. — Service complaint

Address:	New Delhi, Delhi, 110091
Website:	Honda

Dear Team,


Kindly go through the below mail, As customer i feel very bad as no res-ponce i get from Honda regarding my complaint and now showroom people had started misbehaving as one member has come today in my office and talked in a very rude language had fought with our security and came in without permission his name is amit no is [protected] .Seriously with this kind of employees no company can provide good service to there customer who did not know how to talk and behave with the customers .
-------- Original message --------
From: neha.[protected]@gmail.com
Date:10/02/2016 11:53 (GMT+05:30)
To: [protected]@rrhonda.com, [protected]@rrhonda.com
Cc: Gaurav Joshi
Subject: Re: Kind Attn.: Ms. Neha Srivastava

Hi,


What is this why your person come in my office without my permission and doing misbehave with me .. No manners to talk any person..

Very disappointed with Honda services

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On 27-Jan-2016, at 3:17 PM, neha.[protected]@gmail.com wrote:

FYI


Kindly read all this trail mail ..


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Begin forwarded message:

From: neha.[protected]@gmail.com
Date: 3 December 2015 at 12:57:34 PM IST
To: Madhu
Cc: Customer Relations, ""
Subject: Re: Kind Attn.: Ms. Neha Srivastava

Hi Madhu,

Apologies for the late reply to your mail
My vehicle number - DL3CCH0308 .
Mobile number -[protected]
Please also reply how can I get the compensation for the lose done to my car .

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On 24-Nov-2015, at 12:30 pm, Madhu wrote:


Dear Sir/Madam,

Please provide the Vehicle number details and contact details for the action of complaint.


Regards

Madhu Sachdeva

----- Original Message -----
From: Customer Relations
To: neha.[protected]@gmail.com
Cc: [protected]@rrhonda.com ; [protected]@rrhonda.com
Sent: Monday, November 23, 2015 1:14 PM
Subject: Kind Attn.: Ms. Neha Srivastava

Dear Sir,

This is in reference to your trailing communication.

At the outset, we thank you for writing to us and sharing your feedback.

We are understanding the details of the matter from our dealership and request you to kindly bear with us till then. In the meanwhile, we are advising our dealership to get in touch with you.

For any further concern/query, you may please write back to us or let our Honda One 2 One representative hear from you at[protected] or[protected].

Assuring you the best of our services at all times.

Regards,
Arti Mishra
Customer Relationship Management
Honda Cars India Ltd., Greater Noida



From: neha.[protected]@gmail.com
To: "[protected]@hondacarindia.com",
Date: 11/22/2015 10:54 AM
Subject: Re: Bad experience of car service which is actually not happen



And also my car clean kit was stolen which is in dashboard was not there at delivery time I had told to driver where is my kit he said don't know and I cheeked late my 35rs I had put in box which is just back to the hand break money is not there and the cover is also not there they r just bad people don't know how to treat to coustomers

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On 22-Nov-2015, at 10:49 am, neha.[protected]@gmail.com wrote:

Dear Honda team,

Would like to inform you about what I had suffered yesterday I had given my car for service to your Moti Nagar work shop and told them very clear if they are able to deliver my car about 5:30 so only they can take car for service because my wife and me is in office and my wife is 8 months pregnant and our office close by 6pm so I want my car before that at time when they took my car for service they promise to give between 5:30pm to 6pm but before 6 pm car was delivered but in evening when 6:30 pm has happen and me /my wife is waiting outside on road I call to the person that where is my car it's 6:30pm he said sir driver is not come yet and your car it's just now finished..are Honda people not worth for time?? And when I shouted on them then he said ok I am just giving your car for delivery and distance between showroom and Janakpuri its 5to 6km and I had taken the number of driver to tell please come fast and there driver is said on 6:40he is coming and driver was also fooling me for almost 1hr that I reached here and there and car was deliver by 8pm in night and me/my pregnant wife is waiting on road almost 2 hr night for my car and finally when driver is reached so I had see car is not service at all car is not clean dashboard not polished all mirror is on dirt condition and my bumper is damaged so I had taken pic of my car at that time and clearly told to driver that what kind of services is this??? They had just harassed me yesterday so I didn't give also pay u for harassing me and taken my car for drive I am attaching all the pic and want you to take action against them for harassing to customers.





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