Honda Cars India Ltd. — service complaint-tdl3cba4942- honda delight

Address:

110019

I am attaching my email complaint

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[protected]@yahoo.com

To [protected]@hondacarindia.com

7 sep at 7:23 am

Hi

My car registration no. Dl3cba 4942 honda city.

I get my car serviced by honda delight okhla for years now and last week was the first time that i had horrible experience with them.

My battery went down and the car also needed service. I called them for recharging the battery and then taking it for service, they committed they will pick up the very next day. Next day they called in morning and said they will come by 1230pm. I waited till 6.30pm and no one came. After 6.30pm i got call saying they will not be able to come and that they will come either next day or day after. They could not commit nor confirm when they will come. Next day i called a private car servicing co. And got the battery changed and car serviced. Then i called honda delight and gave them a feedback and told them not to send anyone for service since i had already got it done. I also told them that i want to give feedback on my experience and that they should convey this to service department. Two days later i received a call again from honda delight asking when can they pick up the car for service. So the feedback that i gave had reached nowhere and again i narrated the whole story.

My reason for writing this is that i was an ardent fan of honda and now i no longer will be servicing my car with honda.

After every service i get many calls seeking feedback but this one time that i didn't get the service no one called to seek a feedback... And more over no one even bothered to note that i didn't get the service that i booked. You have major service gaps in your system. My car is now 7years old and time to change and it will be an easy guess to find out which brand i will not choose as my next car.

I hope you will take note of my complaint and take action accordingly. It will only be in your interest that i get a feedback from you on action taken.

Regards
Ms. Shraboni mitra
Mobile [protected]

Sent from my huawei mobile

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Shraboni mitra

To [protected]@hondacarindia.com

Today at 10:39

Hi

Today again i received call from honda delight saying that i need to get my car serviced. They had no idea about the whole complaint.

I wonder if you have even bothered to read my email

Rgds shraboni

Mob [protected]