Honda Cars India Ltd. — services not provided after reporting problem on 09.08.2017

Address:

Darjeeling, West Bengal, 734013

Car details: veh. Reg. No. Wb74aa3377; model - brio; chassis no: makdd171lcn100739; engine no. L12b32004056.

The door lock and 1 window glass switch of the above mentioned brio car are not working.

The matter was reported to the service dept., impression honda, siliguri on 09/8/2017.

In the mean time i talked several times over mobile phone with the staffs but no satisfactory response has been received rather harassment.

Though after sending a sms message, they send me a reply sms on 29/8/17 and informed that the matter has been registered and its no. Is 1-[protected].
I have the honda any time warranty from 23.05.2017 and i did it by the influence of the staff. But now they are saying the door lock will not be covered by this policy though it has not been written any where in the terms and conditions and i stated it to them.

Major complain: most probably 2 years ago both the engine lock and door
Locks were not working and the company issued me the same however, it was not changed as those were started to function. But i am facing this difficulties frequently which is very much unexpected from honda cars.

So, the company should take care about the same and they must have to ensure about the same to the customer.

Request: please try to solve this problem as soon as possible which will enable me to use the car with lock.

Customer's mobile: [protected]; email: [protected]@yahoo.co.in