Honda Cars India Ltd. — Sharing worst experience

Address:

Jaipur, Rajasthan, 302025

Dear sir/ma'am,

My name is chandan k. Lall & i own 1 honda amaze car on the name of my sister ms. Payal lall (Dm-the times of india) with registration no. Rj14 cx 4155.
I am writing this to you to share my recent experience when i sent my car for accidental repair with insurance claim at pink city honda service center at vki area jaipur on 30.06.2016

Following are the details:

1. No cleanliness:
My car got returned back to me in a poorest condition that whole car was stinking badly, there was dust, black stains & many other dirt particles lying inside.
Outer body was also in a pretty bad condition because it didn't get washed.
(Sending car pictures as a proof in attachments).

2. No inspection before delivery:
My car didn't go through with the inspection process before delivery as there was no antenna on the top of the car,
Front driver side mud guard got removed due to loose screws,
Lock of rear seat is broken off from one side & whole seat is moving due to non proper adjustability,
Car's inside lamp is not working properly & still flickering,
I left my amplifier in the car which is not working now.

3. No coordination & timely communication:
After my complains at a service center, they promised me to fix all the things & faults, they did the cleaning part done & told that technician will take care of the rest of the faults.
As mr. Technician took 1st appointment from me but didn't showed up due to rain.
He took 2nd appointment but didn't showed up due to undisclosed reason yet.
He took 3rd appointment via tele-caller & asked me for the address.
He called me up by 11 am approx. After coming at mi road & i asked him to come at lal kothi (A place far away 3-4 kms./15-20 mins approx. From mi road).
After waiting till 30 mins, i called him up to know his status but the phone of that gentleman was regularly going busy for almost an hour.
Finally somewhere around by 12:30 noon, i received his call & heard the following excuses from him as mentioned below:
A. My phone fell down and was not working (When his phone was on a busy tone for almost an hour)
B. I was in a basement & there was no network.
C. I went to check another car at mi road so got busy there.

After receiving my car back from the service center, it looked like as if, i sent my car to some foolish, uneducated & cheap people where they drove my car rashly & played with it like a toy.

Now i request you people to please suggest, what further course of action shall i adopt after buying your honda car & facing such shameful and worst experience?

If media people like us looks fools to your technician, service advisor or other staff members, then i would like to take this matter upto the possible highest level.

Following are the people who were involved in whole case:
1. Service advisor: mr. Jai prakash[protected]
2. Technician: mr. Sunil
[protected]
3. Mr. Vinod (Tried to help me but got failed)
[protected]

—
Warm regards,
Chandan k. Lall
M: +91 [protected]