| Address: | Lucknow, Uttar Pradesh |
Dear sir,
Its my complaint regarding the unprofessional and unethical behavior of the Stallion Honda service center, Faizabad road, Lucknow to it customers. I have given my car Honda city V diesel UP32 FL 0852 for routine Services and some minor accidental work on 2nd july 2015.I own a Honda Assure Nil Depth insurance.For which i was informed that my car will be delivered within a week. today its now 15 july, no news when they will deliver the vehicle.They neither call to tell you the status nor receive your call. I would have called at least 100 of times. Every time if they receive your call they say Miss shailey would be knowing the status, she will call you back, though she never calls back.
I hope you understand how important its to get your car in time your total work suffers.These people don't understand this. This is customer service at its worst. Its not only the first time it happened to me before also. I don't know why a company like Honda is tolerating this service Center despite of frequent complaints from the customers. Why the company is torturing the customers once they buy their product, they have to cry for getting the service. Why the company like Honda is working with such non sense peoples. But one thing I have decided I am not going to that Service Center again even if I have to sell my car and buy some other of Good Company. Its not only me but many of my friends are going through the same situation. I also know that when they will deliver my car only half the job would be done.But I don't know why the company like Honda is keeping its eyes closed?
Regards
Dr. Shahab Usmani
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This is to inform you that the above mentioned vehicle was purchased on 18.02.2015 from
your authorized dealer M/s Stallion Auto Sales Pvt. Ltd, A-16, Indira nagar, Lucknow -226016
With great agony once again I would like to inform you that the above mentioned vehicle is giving continuous different troubles since beginning. A month back the oil seal
leakage problem from LHS front axle was reported. The vehicle was laid at the
workshop for two weeks due to non availability of desired parts under warranty.
Now again some abnormal engine noise problem was noticed on 23.06.2015 and same day
reported at your authorized dealer’s workshop M/s Stallion Auto Sales Pvt. Ltd,
Lucknow. The vehicle is still in the workshop and no action has been taken so far. The complaint has also been registered to Honda customer assistance and the complaint no is 1-[protected].
Please note that due to regular problem in brand new vehicle we are suffering a lot and various important works are being hampered. Since last one month the vehicle is laid at the dealer’s
work shop and they are giving assurance to deliver the vehicle soon. We are
surprised to see their attitude and very irresponsible behavior towards the
customer. Last time on your dealer’s request and assurance that no problem will
occur in the newly purchased vehicle, we took delivery of the vehicle but it is
very unfortunate that there are different problems occurring in such vehicle
hence we are no more interested to keep such of your failure model (Mobilio DE)
and requesting you to replace the vehicle with a different model which is
having no trouble.
Please look into and arrange to
replace the defective vehicle with a different no trouble model at the earliest
to avoid unnecessary litigation.
Thanking you
for your cooperation and eagerly looking forward to your reply.
Dr. Irfan Ali Khan
Dasauli, Kursi Road, Lucknow
[protected]