Honda Cars India Ltd. — Unethical behaviour and harassment

Address:	Mathura, Uttar Pradesh, 281001
Website:	honda

Dear sir/mam,
This is to bring to your kind notice that my honda city car model no. Vmt petrol version and registration no .Up 85 aj 6545 which i had purchased on 14th april 2013 from heritage honda, mathura u.P, was picked up from my residence for regular servicing on 18th march 2016.

Later in the day i was informed by the area sales manager that my car was raised on the jack and it has fallen off the jack as the right arm of the jack(Lift) broke. I immediately rushed to the service centre to look at the condition of the car. I was really shocked to see the damage done to the car as the right side of the car has been crashed badly.

I am very distressed because of this incidence and extremely doubtful of the car coming back to the factory condition. I am not able to bring myself to accept a refurbished car as it is not even 3 years since i bought this car and had not met with any accident previously. I was promised a compensation check of rs.6.70 lacs by the owner of the showroom mr.Kanhaiyalal. He said he would give the check after holi.

It has been over a month now and they have been mentally harassing me regarding the payment. Whenever i call the sales manager he tells me that the owner has gone out of city or out of country. Mr kanhaiyalal is not receiving my calls . I am feeling humiliated by the appalling behaviour of the staff and owner of heritage honda, mathura.

As a loyal customer of honda, it is my humble request for your kind intervention into this matter. I have been spending a sum of rs. 3000/- on my daily to and fro on taxis. Kindly look into the matter on priorty basis as the reputation of a prestigious company like honda is at stake. I hope you will understand the agony we are going through. I am expecting an early reply from you.