Honda Cars India Ltd. — Unsatisfied service

Address:

Kolkata, West Bengal

Sir/ Ma'am, This is to inform you that I am an owner of Honda Amaze WB 02 AG 8961 bought from Piannacle Honda Chandrani Enterprises Pvt Ltd. bought on 28th April 2015. As you must be aware of the heavy downpour in Kolkata on the 5th of August 2015. Our car parked in the daily parking space at Mohammad ali park parking area got filled with water . After excessive sponging and soaking by the personal staff the water was tried to drain out. Still the carpet remained wet. On the 7th of August morning I called up the sales executive for my car servicing and on approval self drove my car to the service centre Pinnacle Honda at around 10am. After keeping me wait till 2pm they tell me that they are overdued with cars at servicing and cannot take my car . After wasting my more than half day of my business work I had to take back my car and I was told that they would pickup the car from my residence on Tuesday that is 11th of August 2015. On Tuesday as said the company person took the car for servicing and said would be returning it back on Wednesday that is 12th of August 2015. But again there was another problem which the company created for me. They called me up and told me that the carpet is wet and the opening and drying charges would be Rs 700 and again putting the carpet back would again would be a pinch of Rs 700 summing up to be a total of Rs 1400 for drying the carpet. On arguing that why should I pay the drying charges, I was told that water can never get in the car according to the manufacturing. So there might be a defect in my car. On hearing this I was shocked as I have bought the car just a few months ago and on my second free service I am being told that my car is defective and I have to pay a sum of Rs 1400 just for drying the carpets which got wet because of a natural downpour. After all the discussion I asked to deliver the car by 13th morning which was dued to be delivered on 12th. In spite of repeated asking the car was delivered in the afternoon. I had to again take the public modes for my traveling that day. Also they just opened the carpet for drying and haven't yet put the carpet back. I have been a Maruti user for 30years and I never faced such a problem. Shifting to Honda has already started being a pain. In a city like Kolkata where water logging is a common issue, will this cost me Rs 1400 every time? During the description of the pros and cons of the car by the sales executive nothing as such was mentioned. Now please tell me what am I supposed to every time ? My residential place is approximately 12kms from the service centre. I have already bourne 4 litres of petrol price and Rs 700 for opening and drying of carpet. I want an earnest reply as I am in a fix with the company policies and feel helpless to have shifted to Honda. Is this the way you satisfy your customers? Awaiting your reply. Thanks and Regards Ratan Bagaria [protected]@gmail.com [protected]