Honda — Corrupt attitude

Address:

Qr No-C-98, MCl Sambalpur, Odisha

I noticed vibration in Engine of my car( Honda Civic No—OR02AN 0016. On my request My car Honda Civic visited your show room of Central Honda, Sambalpur. After checking, they told that one mounting of Gear box has been damaged and accordingly they replaced on dated-18.05.23 and charged Rs 8043.00 against Invoice No- SR[protected] to Central Honda.

After replacement of above mounting that vibration was as usual and not suppressed . So I got the call from your show room that for another mounting ( Silencer) of vehicle has been damaged and needs replacement . So I thought might it happened because of overconfidence so I agreed for the replacement . they carried out after getting the spares on dtd-09.06.23 for which I paid Rs 2248.00 against the Invoice No- SR[protected].

Vehicle delivered but at the time of checking it is noticed that the vibration is as it was. Again they took the vehicle and checked and told me that the main mounting of Engine has been damaged badly and needs replacement, which will solve Problem . So they repleced the engine Mounting on dated after receipt of material on dated 08.07.2023 and charged Rs 12345.00 and raised a bill against Invoice No-SER-RO-DD[protected].

Just I want to put mu submission that to short out on Problem
- they took three months to detect the root cause of Problem.
- They replaced three parts, mounting of Gear Box, Mounting of silencer and lastly mounting of Engine.
- For their mistake as well as casual approach i paid for all.
- If they could have detect the exact root cause by replacing one engine mounting, i could have save around Rs 10300.00 as well as three month of time because my car is under breakdown since the month of April.

I could not understand, how Central Honda Sambalpur has been authorised as Honda dealer, who do not have the basic facilities and harassing the Customer like this way.

i am the proud owner of Honda Civic and Honda Jaaz. Can I expect Justice from Honda. Before this incident. I have received all the help and services from Honda and on my recommendation there are 06 Honda vehicles in my family relatives.

I Know presently Honda is loosing market because of the vehicle options or varieties but still it known for its Service . So I am confident Honda will response to my case.