| Address: | T.V Sundaram Iyengar & Sons No 4 Omalur Main Road Salem - 636009 |
1. In February 2021, we had an issue that our car did not start over. Technician visited from TVS Honda, Omalur main road and confirmed that the car battery was weak.
We were suggested to change to a new battery.
2. We have bought a new Amaron car battery and did the replacement. Within a few days, we had a similar problem and got this battery changed to a fresh one from the battery dealer.
After 15 days, we again had this issue. We have reached TVS Honda and they have charged the battery and confirmed that this problem will not recur.
I have hereby attached the service bill copy for the same in this email.
3. Post 15-20 days after, we are again back to the same problem. The car is not starting. We have been serviced by Mr.Karthikeyan in TVS Honda, Omalur Main road - salem.
4. I wrote the below email and Mr.Balaji had called me during May 24-2021 and confirmed to help me out post lock down is lifted
5. Post Lockdown(end of June 2021) Balaji and team called me and took the car for the showroom for analysis.
6. After 3 days, Balaji, Selva and Team suspected that the problem should be with Car battery (Back to Square 1). They replaced our car battery with another battery and handed over the car.
They asked us to observe for 30 days and if the car is operational then the problem should be with battery. This was the agreement
7. Within 15 days, we had a expert visiting from Honda to check the car. Now Mr.Balaji informs me that the charge is again reducing in the battery and they have replaced my original car battery
8. Mr.Balaji confirms that they will check the car battery collected and was hinting that this was a used battery thats why the charge is reducing. Why should this be sent inititally to us when we already have so much confusion?
9. Mr.Balaji also suggests that today (15-July), they will replace the my original car battery with a fresh new one and will wait for another 30 days to see if the problem is with the battery or with the car.
The above chronology clearly shows that TVS Honda showroom salem is really missing expertised technicians to service a car.
we are no way identifying the root cause and trying to just blame the battery. Almost 4 replacements done for the battery, still we dont accept that the problem could be with the car?
We have trusted in your brand and we really need a permanent solution for this problem and not a temporary fix.
It is really very frustrating and I am not able to trust the car at any time.
Kindly help me with a suitable remedy and a permanent solution for this issue.
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