Honda — Honda City 2012 model

Dear Team HONDA, KIND ATTN : GAKU NAKANISHI - CEO INDIA
Seasonal Greetings!!!
Car Details:
Model: Honda City 1.5 EMT 2012, purchased on[protected], from Whitefield Honda, Bangalore
Chassis Number: MAKYM251JCN302738
Warranty Start Date :[protected]
Colour : Carnelian Red Pearl
Car Registration Number: KA03-MR5151

This mail is in-regard to escalate a major engine breakdown issue & very poor servicing I faced after I got my Honda City car serviced recently for 60000 km (actual reading was about 53000 plus Kms) at at Honda authorized service dealer Magnum Honda, No 2/3, Survey No 8 MES, Road, near Taj Vivanta, Yeswanthpur, Bengaluru, Karnataka 560022, on 26-Feb-2022. My last service prior to 26-Feb was done in Aug-2021, it was full service. presume Honda can access all service bills from your database
After servicing the car on 26-Feb, the following week on 03-Mar-2022, I had to travel out of Bangalore to Tamil Nadu with my family. After driving about 200Kms in the morning, I noticed that the high temperature Led was glowing red, the engine slowed & shut down near 12 Kms from Salem on the Chennai Highway the time was 1 pm, I called RSA for towing service. I was perplexed that how can a car face a heating problem & engine fail immediately after servicing at a reputed authorized Honda service centre? which put my family in jeopardy, stranded on the National Highway. This makes me strongly to suspect that there was a miss on the thorough check ups during the service, and have a strong feeling that the Radiator was NOT CHECKED during service, nothing was notified to me when the car was delivered on 26-Feb-2022 after the service
After about an hour, my car was towed to the nearest service station at Sundaram Honda, No 4, Omalur Main Road, Indian Bank Colony, Arisipalayam, Salem, Tamil Nadu 636009. After initial diagnosis Sundaram Honda technician found that the coolant was very less and some white jelly like formation at the Radiator cap. The technician drained the coolant from the radiator, it was not even a litre. They filled the radiator with water and tried starting the engine with no luck, technician did not notice any coolant leakage. Next, they cleaned the spark plugs, and after a few other checks, the engine problem remained as is. Final take on that day evening while closing the office was to open the engine & diagnose further, suspecting an engine jam by the technician. I had to leave the car and reach Kallakuruchi town for some personal work
I returned to Sundaram Honda – Salem on 04-Mar-2022 by evening, & since I’m from Bangalore, I decided to tow the car to Bangalore from Salem & get the engine repair done at Magnum Honda Service Centre itself, where I usually serviced my car for the past ten years. On 04-Mar-2022, by the time I took the local vendor help to tow the car to Bangalore, it was 7 pm hence decided to tow the car the next morning on 5th March 2022, leaving the car again at Sundaram Honda that night, giving in writing to release the car to vendor AJS to tow the car next morning, as insisted by service manager Sukumar. I also took a few pics of the car just for records, pls note.
Car was successfully towed to Magnum Honda – Bangalore, received by 7pm 05-Mar-2022. Next day, 06-Mar-2022 being Sunday, I only went to Magnum Honda Service on[protected] Monday morning by 10 pm. Manager Thomas took me to the car, put it on the ramp and straight away showed that the Radiator had an impact, bent inward with leakage on the hoses etc., which was never notified to me by the Sundaram Honda Salem technician or manager Sukumar.
The Radiator damage as pointed out by Magnum Honda Bangalore was terribly strange and I sincerely doubt that this could have happened only when the car was parked there between 5th March Saturday evening to 7th March Monday morning. I will attach the car’s front view photos taken in Sundaram Honda – Salem, and in Magnum Honda Bangalore for reference, the photo taken at Salem is clear and no damages seen
Magnum Honda manager Thomas claims that this would have happened while driving to Salem from Bangalore, or he doesn’t know how or sure how this may have happened. I had no impact for sure while driving to Salem on 3rd March, my family is the evidence. Also when I towed to Sundaram Honda after the engine breakdown on 3rd March, the front bumper, grill remained intact without any damage in the front. Whereas in Magnum Honda Bangalore, there was damage on the number plate, slight changes like bent in the front grill but no major bumper damage or any dent seen. If the car had an impact in the front, even the bumper would have got damaged, as per the manager Thomas version. Hard to believe that the impact happened past the bumper hitting the Radiator straight, which is illogical & doesn’t make any sense, need a thorough investigation on this by Honda
I strongly believe that Magnum Honda Bangalore is creating an alibi to prove that the engine failed due to the Radiator damage, which Sundaram Honda – Salem did not diagnose or notify me. I really need an explanation for this from Honda and would like this to be escalated to the top level management, and to initiate an investigation immediately ASAP.
Pls note that another thing I observed on 7th March, when I asked the Magnum Honda Bangalore to show the job card of the car that was serviced on 26-Feb-2022, I noticed that the coolant leakage was mentioned in the job card by technician, but was struck of by a line on it, . The service advisor never notified about coolant leakage during the delivery after servicing the car, which he should have. It appears that it was deliberately struck off when I asked them to show the job card on 7th March, which confirms someone had tried tampering with the job card. I demand again a clear explanation for this, attaching the photo of the job card taken for reference.
I finally conclude that the Radiator was damaged only after the car was parked in Magnum Honda Bangalore, during the last service Radiator was not checked or the coolant leakage was notified. And for not a full service, I was still charged an exorbitant RS 13K on 26-Feb, it’s an expensive affair servicing the Honda cars nowadays or the advisor keeps pushing to change one spares or the other.
For the last service & towing charges to Bangalore, I have spent so far about 30K already and pretty sure to burn my pocket by fixing the engine issue, request Honda to investigate & assist to the maximum extent to fix the car
All the relevant photo evidence and job card tampering photo attached
Thanks & Regards
Gunasekhar MC