Honda — Reguarding touch panel of music system

Hi this is dr kunal chandana here, I have bought my Honda wrv car in March 2018 .. since last 3 to 4 months my touch panel of music system has stopped to work gradually … I showed this problem during ma regular service but service manager refused to do anything for this and asked me to change with new the music system .. except from touch panel everything is working like reverse camera, Bluetooth, etc but ya definitely can’t operate it .. can’t expect this from one of best companies of car manufacturers.. do needful for this