Honda — Service

Address:

samara honda, mayapuri, delhi

Dear Sir/ maam
1. I am Col Deepak Kumar and have a HONDA CITY car with registration number: HR 06 V 3915.
2. My service agency is SAMARA HONDA, Mayapuri, Delhi. This is approximately 6 -8 km from my residence.
3. It is approximately 3 weeks now that I got my car serviced. The offer was service @ INR 3500.00 plus taxes.
4. I used the pick and drop facility offered by the service provider.
5. My car was having an issue with front left tyre. The tyre was making a sound when car is driven above 60 KMPH and the metal ream of tyre gets abnormally hot.
6. I gave this specific complaint to the driver and the service manager at SAMARA HONDA Mr Bhupinder.
7. I was charged over INR 10000.00 for the service and repairs against the offer mentioned above.
8. When the car was delivered I found that the tyre Metal Ream was unusually hot. I made the driver check it and he called the service manager.
9. I was apalled by the explanations of the service manager:-
a) That the Tyre gets hot because brakes are applied.
b) That there is no place in Delhi where the car can be driven above 60 KMPH and thus could not be checked.
10. Absurd that the bill was raised but problem could not be checked. However the car was taken to service center again and was returned in same condition (issue unresolved)
11. I keep getting calls for feedbacks and everytime I raise this issue. Promises are made and engineer visits are scheduled. But never materialised.
12. Today it is more than 3 weeks with unresolved problem. Money has been charged and paid. I am not able to use the car for fear of accident. In delhi temperatures such heating of Metal parts of tyre can easily result in fire accident and cause damage to car or even loss of life.
13. I am therefore approaching you for intervention and early resolution.