[Resolved]  Honda Siel — Bad Experience with Dealer

Address:

Mumbai City, Maharashtra

Sir, After Almost 40 years of owning a car this is the first time I am having this sort of experience with a Car Dealer. It was a difficult for me to switch over from Huyndai to Honda but I took it least expecting this attitude. I chose Apex Honda Santa Cruz, despite stiff competition from other dealers in Mumbai with no benefit. Sales Persons were good so I called up desk asking for them. 1.Reply -Sir, they are busy I will ask them to call u back. No response. Happened twice. Third time called again, got them, fixed time, went to show room, booked car(a cardinal mistake), 2.Requested to mail accessories list to choose, again no response, called up again after 5 days, involved GM of show room, got the list, by that time my son had contacted other shops for the same and got better stuff. Appears show room people were not interested in sales. 3.Next day, get a call from Apex sales people, inviting me to a meet hosted by Apex and thereafter a movie show.That was the end of it and they conveniently forgot about it. Good sales gimmick DELIBERATELY to reflect bad on HONDA. 4.On 7th.April gave Car for first servicing at Apex Santa Cruz, Inventory checked by Tushar Service Engr., noted some scratch and my issues with car, agreed with the same. Car delivered back same day when it was dark. Questioned the driver as to status & with affirmative answer took the delivery in hurry having blind faith in dealer appointed by HONDA. This blind faith HONDA dealer was my second mistake which I repent.Went out of station, 5. Returned on 10 th. Evening, noted big scratch on RHS from front to rear. 6. Next morning called up same Tushar and informed him of scratch and my other issues having been not attended. Was informed by them that my Car would be picked up next morning and issues attended to. Car picked up, and then I get a call from work shop that as per Tushar, the present scratch was already there when car was first delivered on 7th. Asked them to check inventory signed on 7th., which was now conveniently missing.Tushar too denied having made such statement to Service people. Thereafter, they change their version, the scratch could have happened after the car was delivered to me. Requested them to make up their mind what excuse they have to give and not occilate . 7. Contacted Mr.Suresh Sawhney GM work shop who promised to resolve amicably by evening of 12th.And that was the end of his amicable resolution. Tushar called me up with a conference call with the driver who delivered the Car on 7th. and I narrated the incident and my giving Rs 50/- as a token of gratuity. My statement was never denied by anyone. Till now, there has been no call from Mr. Sawhney or his office as promised. This was again my blind faith on a Sr. Mgt. Officer of company, which again I regret More than the scratch part, which I am capable of getting done on my own, I am more disturbed with the Sales as well as After Sales Service on the part of Apex Santa Cruz and Work shop Worli. It was demeaning the manner in which concerned staff and Driver Supervisor spoke. Speaks volume of Honda culture . Today I will not be even the last one to advise my friends to go for Honda and Apex the least.I accept I should not have blind faith and should have checked my car. The above is for the information of Honda India. Sunil Paul Car No. MH-02-DJ 1882