Honda — Stereo replacement

Address:

Central Honda service center Madhurawada Vizag

I using Honda WRV since Aug 2018 and it was under warranty till Aug 2021. My stereo stopped working since March 2021 and I raised complaint during vehicle service in May 2021 and the issue was recorded in your system that stereo to be replaced as it is under warranty. Manager told me that complaint was raised and they will replace the stereo after receiving the material. He used to tell me that material is under transit whenever I call him. Recently, it is observed that Manager has resigned and new manager has occupied his position and all of a sudden Honda service center is saying that no action has been taken till now and no one is responding and the issue was not at all resolved.

Complaint was raised in May 2021 (under warranty) and it's been since 10 months since then. This is clearly a case of cheating and no one is taking any action against the complainant