Honda — Worst paid service and pathetic customer handling

Address:

Near, No 3, Sahkari Audhyogik Vasahat Hitendranagar, Naroda, Railway Crossing, Naroda, Ahmedabad, Gujarat 382340

I had visited Cartec Honda service station on 16/2/2022 @10:15 a.m. with prior appointment for paid service of my vehicle. Before handing over my vehicle I had already asked them that if there is any rush give me another appointment and will come later for service. I had handed over my vehicle at 10:20 a.m for service. I received a call from Honda service advisor at 6:30 p.m. that my vehicle is ready and I can collect the same. When I reached at 7:30 p.m. My bill was ready and I was asked to pay the bill. Everything was ready except my vehicle. Washing was not done. Such a frustrating experience. Even Honda service advisor was not aware that washing was pending and he had completed the process of billing and gate pass.

First I had reported this issue to Honda service advisor and Honda service manager but when I had not received any satisfactory answer or action from them I had raised a complaint on the second day to the Honda CRM team. But what a great reply I have received from the CRM manager on the call that "If there was an issue with cleaning then why have you collected your vehicle?".

I am totally not satisfied with your service and I am forced to believe that you have not completed any single point of service.

I have been charged Rs. 5914/- for wasting my time at Honda service station.

After frequent escalations to dealership and Honda management they are offering 50% of labour in next service ( round about 1100/- cost of one washing). This is the standard practice of Honda, don't give proper service and if customer escalate than do favor on customer by making illogical offer.

I firmly believe that Honda is not respecting the customer's satisfaction.

Complaint ID: 1-[protected], 1-[protected], ID 1-[protected]