Honda2Wheelers — Ridiculous & pathetic experience

Address:

Thane, Maharashtra

My name is Dinanath S. Rokade.

I want to bring into your notice, a pathetic, ridiculous & unprofessional experience of buying Honda Activa from your showroom, [Sai Point - Mira road, Shop no. 4 to 6 Hariyas park, Hatkesh, mira-bhayander road, mira road (e)]

After a detailed discussion held on 8th September 2014 with your sales executive Mr. sameer, I booked honda activa on 9th September 2014 from above showroom with a cash of Rs. 1000/- and on 20th September 2014, i made a down payment of total 16395 [16074 + 321 (2% extra that you charged on card payment)] as i wanted a delivery on 3rd October 2014 on occasion of dashera festival.

This booking was well in advance to receive vehicle on 3rd october & i got the delivery of my vehicle on 3rd october 2014 in the evening.

While making down payment, i got an assurance from Mr. Sameer that i will get RTO number in Maximum of 7 days time.

On delivery [on 3rd october] again i confirmed about the same with Mr. Sameer, but he came up with a different answer that now it will take 15 days as RTO offices are closed due to elections. Although it was very much disappointing & in-spite of knowing the fact, that RTO offices are not going to close for such a long period, from 3rd to 15th october, i said okay.

After elections, when i again visited showroom & asked about RTO number, i got a response that now it will take 7 days again. this was completely frustrating and still i requested your staff to give it to me at least before diwali. I found your staff was not that enthusiastic to listen to me as it was at the time of booking. I thought to wait till Diwali.

Meanwhile, i never received any call from showroom, so i visited once again before diwali & asked about RTO number. this time again Mr. sameer talked to somebody & told me that you will get it by this month end. This was extremely irritating. I never knew that buying a two wheeler from such a big manufacturer like Honda will result in such a pathetic & ridiculous experience.

after diwali again i visited showroom & this time Sameer gave me number of Mr. Umesh [protected], so that i could speak to him, instead of speaking to sameer. unfortunately there is no single point contact. I called Mr. Umesh & after continuous requests almost every day, he told me to leave my vehicle at Sai-Point so that he will take it for RTO passing. Although earlier i was confirmed & assured by your staff member that vehicle will not be required for this, i dropped my vehicle @ your showroom on 30th October & collected it on 31st october. This time i was assured by Mr. Umesh, that i will get RTO number by 5th of November, [ i.e, after 58 days from Booking & after 47 days of Down Payment & after 33 days of Delivery] isn't that inappropriate? isn't that appealing enough you to check your professionalism?

This is not all. when i am expecting my RTO number after such a long wait, i received a call today from showroom that they need some original documents which needs to be produced in RTO office & it will take 10 more days at least to get the number.

I am now not interested in all of this & also i am going to file a case in consumer court, if i don't get number by tomorrow on 5th of November 2014.

In-spite of facing all this unethical & unprofessional behavior from your side, i will drop my vehicle at your showroom & i will submit required original document tomorrow, but i will not be interested in dealing with you more if i don't get my RTO number tomorrow. If it is not possible then you will have to cancel this deal & return my & my bank's money with interest.

I hope you will take it very much seriously as this is end of my patience & i will take it to every concerned senior authority & court