Hongkong & Shanghai Banking Corporation [Hsbc] — cheques not being credited on time

Address:

Gautam Buddh Nagar, Uttar Pradesh, 201301

Hi,

I am really frustrated and hence resorting to lodging a complaint against hsbc. I have been a hsbc credit card customer for over decade and i have lately realised that my cheques are not being credited on time. The usual time frame for any cheuques to be credited is around 3-4 days. The due date of my card is end of every month and i drop my cheques around 21st or 22nd or 23rd of every month. The cheques are being credited my account but surprisingly they are being credited after my due dates or very close to the next bill generation dates.

I let it go for a while thinking that it might be an temp issue but i have realised that its happening almost every month.

I have dropped cheques in hsbc drop boxes hoping them to be cleared on time and i seem to be fleeced by hsbc due to late crediting of my cheques.

I have spoken to the complaints team (Atanu) and was advised to drop cheques in person and take a receipt everytime. I asked them if they are trying to convey that their atm drop box service shouldnt be used as its unreliable. They haven't responded to my question and kept on insisting that i should only drop it in person and take a receipt.

My question is if a drop is put in place then that is for public convenience. Not everyone can get up every time and make a visit to the bank to make a cheque deposit and take a receipt. The drop box is supposed to be used for a purpose.

I have had no concrete answers from them and seem to be going around in circles. The late fees and finance charges keep piling up and i seem to be paying them with no solution in place.
This has caused me a lot of mental agony and stress and hence i had no option to but to write in to you hoping that i would get some sort of help out here.

Looking forward to a response and expecting help.

Regards,
Asad