[Resolved]  HP India — Fraud & Cheated_Request_ laptop Nb 15-D002 Tx_ Redemption reference number is 7550319

Address:Patna, Bihar

Dear Sir/Mam, As I would like to inform you that I Paritosh Jaiswal{0545185} as your customer got fed-up with your poor service and your product, yes it true that I have the laptop whose Model Number is_ {laptop Nb 15-D002 Tx} in which I didn't received any satisfaction with your product in which I have visited several times to the dealer{ ADITYA VISION ZIP, PATNA, BIHAR_CST NO_[protected]_VAT NO_[protected]} from where I have purchased the aforesaid product, in which he check my product and make a repaired the same & same as he told me that the company has cheated me by providing me a pirated software in the same system due to which my entire laptop is not working. Not only this but also when I get demand for the software CD then he replied that the system is containing the pirated software, in this condition company has cheated me 100%. It is not the end of my mail but also this laptop never get connected through internet and nor supporting of the dongle of different company. and also company spoils my official works regularly. I have got fed-up with them. I never get support from them. This is not but also I would like to share that I have invested a huge amount of rupees to get a best service but, their entire commitment has got fail totally. So, hereby I request you to ask the company to get return my entire money back they have cheated me, if they are not going to get return my money back then on those condition I am going to launch a complaint against them... NOTE:- This Laptop is under warranty Period_19/03/2014_Time:8:18:00 ******************************************************************************* On Tue, 22 Apr 2014 11:35:00 +0530 Notebook_DIG_IN wrote Dear Customer, Request you to kindly contact the authorized HP service Centers only for any Product related issues Thanks & regards, HP Redemption Cell​ From: jai.[protected]@rediffmail.com on behalf of PARITOSH Sent: Monday, April 21, 2014 12:16 PM To: hpestore.[protected]@hp.com Cc: Notebook_DIG_IN Subject: Request_ laptop Nb 15-D002 Tx_ Redemption reference number is 7550319 Dear Sir/Mam, As I am to inform you that I Paritosh Jaiswal as your customer purchase laptop Nb 15-D002 Tx, on dated 19/03/2014 from Aditya Vision Zip, Patna Bihar, where my laptop is under warrenty period whose Redemption reference number is 7550319, in which my laptop containg window 8 software in which operating system is asking that some of the driver is removed from you system where my laptop is not working properly. As I am facing a major problem to doo my official works. As I would like to inform you that in my laptop I am also not able to change the wallpaper in my laptop not only this but also i also not able to get refresh my system, when i am going to do such a activity the sysytem says that some of the driver is deleted/removed from the system. So, hereby I request you to kindly short out my problem as soon as possible. With Regard's PARITOSH JAISWAL Cell:[protected] "WORK IS WORKSHIP" Get your own FREE website, FREE domain & FREE mobile app with Company email. Know More [protected][protected][protected][protected] Disclaimer The information in this email and any attachments may contain proprietary and confidential information that is intended for the addressee(s) only. If you are not the intended recipient, you are hereby notified that any disclosure, copying, distribution, retention or use of the contents of this information is prohibited. When addressed to our clients or vendors, any information contained in this e-mail or any attachments is subject to the terms and conditions in any governing contract. If you have received this e-mail in error, please immediately contact the sender and delete the e-mail. With Regard's PARITOSH JAISWAL # +91 [protected]
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Aug 13, 2020
Complaint marked as Resolved 
HP India customer support has been notified about the posted complaint.
Aug 12, 2014
Updated by paritosh_12
Dear Mr. Jaiswal,

Thank you for your time during the call. As discussed, understand that you have been visiting your point of purchase for technical issue on the notebook and have not contacted our technical team for the same.
However as the technical issue is not resolved I shall arrange a call back from our technical team to validate the reported concern.
Please feel free to revert for further clarifications and assuring you the best possible support at all times.

Thanks and regards,

Pratheesh C R
Customer Relations Case Manager
APJ PPS CSS
[protected]@hp.com
T +[protected] Extn: 7787322
Hewlett-Packard India Sales Private Limited
India
HP
HP India - Customer Care - Phone / Chat / Other options
Working Hours: 09:00AM to 06:00PM (Monday to Friday)
From: India Customer Relations Team
Sent: Tuesday, August 12, 2014 10:37 AM
To: JAI.[protected]@REDIFFMAIL.COM
Cc: C R, Pratheesh (PPS-India-CRT)
Subject: FW: % Feedback to CEO and President Meg Whitman from PARITOSH JAISWAL

Dear Customer,

Greetings!

Thank you for writing and sharing your concern. We sincerely regret for any inconvenience caused.

Please be informed that case manager Mr. Pratheesh will review your complaint email and revert to you at the earliest.

Should you need any further information please feel free to write back, we would be more than glad to assist you.

Assuring you with our best attention and support.

Thanks and Regards
India Customer Relation Team
Aug 12, 2014
Updated by paritosh_12
Dear Sir/Mam,

As I would like to inform you that I really got fed-up with the product & quality of the company because it hampering my official job. Yes it is true that when I am try to get connect through net means when I am getting connected with the net the connection is not working as would like to be very clear that two different home pages is not getting opened in the same time the entire system is very dull.

As I would like to add-on that I as a customer get invested not a small amount of rupees into this laptop to get the best service but this poor/dull laptop is not able to get stand on my expectation & I got 100% harassment.

So, hereby I request you to ask the company to get return my money back as soon as possible, until & unless I am going to sue the company to consumer court...

Waiting for your reply...

** NOTE:- They have cheated me very badly...
Aug 17, 2014
Updated by paritosh_12
Dear Sir,

As I would like to inform you that I literally got fed up with the behaviour of HP INDIA because they never try to support their customer instead of make argument with me, its truth its entire matter of pirated software which is available in my laptop its a manufacturing defect but a company didn't agree to accept their fault only trying to justify himself okk/good.

I would to share some important information regarding the issues which occurred today evening that one of HP India company/store employee Miss/Smt./Kumari Ashwni whose contact number is +91-[protected] in which on yesterday evening dated 13th August, 2014 called me in which she asked me to come at the store along with my laptop where I have purchased my laptop "ADITYA VISION ZIP, A UNIT OF ADITYA VISION PVT. LTD", but due to heavy rainfall which was going continuously from past 12-15 hour I was not able to get visit "ADITYA VISION ZIP, A UNIT OF ADITYA VISION PVT. LTD", then after I had received the same call from her side at 05:40PM, where she had a discussion in very rudely manner {MISBEHAVED}.

As this issue/her language literally hurt's me because we are the human being & already attached with the reputed company know's that how to dealt with the customer's and every individual's.

As we know that we are getting salary & job to serve a better to the customer but, as she don't have any single behavior to tackle with the customer & neither she is having any patient.

So, hereby I request you to kindly ask HP India Company take back their product as I totally get dis-satisfied with your "SERVICE", "PRODUCT" & YOUR "BEHAVIOR"

If they are not getting return my entire money back then on those condition I am going to take a strict legal action the company...


** Important Thing:- Company top management did't take any action against her...
Aug 18, 2014
Updated by paritosh_12
To,
The TRAI & RTI,

Dear Sir/Mam,

As I would like to inform you that I Paritosh Jaiswal current customer of HP India visited today evening at 6:20PM to Aditya Vision.Zip regarding my laptop issues which is going on from many past days but today on the wording of Mr.Pratheesh, Mr.Santosh I have visited to aforesaid dealer where I meet with the manager of Aditya Vision.Zip naming as Mr. Rahul Gupta{ Amit Kumar} where he welcome me very decent manner and make a 100% attention on my issues and also he serves me a cold drink in his aforesaid place and direct his technical support person and the entire matter finally got short out.

As I am his customer fully satisfied with their welcoming and his good behavior and the way he tackle the entire issue in very systematic way.

So, I am taking my entire complaint back & get fully satisfied with them.
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