[Resolved] HP India — Hewlett-Packard India [HP] HP redemption scheme

Manu9125

Address:

122001

I purchased a laptop in October 2016 and claimed a gift voucher 'HP Diwali 2016 Offer'. I have paid 3499 rs also for that offer. Redemption code - '90273109'.

Product Details : Product Name- (Envy 13/14 & 2in1- D/ J/ W, Pavilion 14/15- AL/ AB/ AN/ AU/ BC, & Pavilion 2in1- S/ U/ K/ N Series), Product Model-(HP Pavilion Notebook 15-au111TX), Product Serial No - (5CD6311P28)

As part of the redemption scheme I am expecting a HP External 1TB HDD which was due by 6th November. And today date is 25th- NOV-2016 still i didn't receive External Hard Disk.

I have tried contacting redemption support many times by emailing them from portal ([protected]@redemptionsupport.com, [protected]@redemptionsupport.com) and via SMS. But i didn't get any response from them. In starting i got a call from customer support that time they said that i will get my item within 4 working days but still i didn't get.

Then after I have tried again contacting redemption support many times by emailing them from portal ([protected]@redemptionsupport.com, [protected]@redemptionsupport.com) and via SMS. But i didn't get any response from them.

I could not contact the customer care through phone as facility is not available redemption scheme (only call back facility is available and they too advise me to send mail to [protected]@redemptionsupport.coml). I dont know whom to escalate (no details available in the HP redemption site).

I was not expecting this type of service from very re known company HP.

Now, I want to know that when can i get the gift .

Regards,
Manoj

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Dec 5, 2016

Complaint marked as Resolved

After all they delivered the product after 6-7 weeks. And i was not expected such type of Worst service from HP.

HP India customer support has been notified about the posted complaint.

Verified Support

Nov 28, 2016

HP India Customer Care's response Hi, Thank you for choosing HP and addressing your concern to us. I sincerely regret the inconvenience caused to you. HP External 1TB HDD is in transit with the tracking number [protected] Thank you.

I am an HP employee. If the information hasn’t solved your question, you can continue to post further questions or visit HP technical support website ( www.hp.com/in ) or visit the HP Support Forum ( www.hp.com/supportforum ) for further help. Thank you for your support.

Nov 29, 2016

Updated by Manu9125 The tracking number'[protected]' which you provided me I checked on BlueDart website. It is showing Shipment Delivered to some one Anish on 29th- Nov but for your information i am not Anish. And i did not get any call or product from blue dart . What is this I was not expected such type of services from HP company like you provided me some one others tracking number. Now i am thinking that i made a mistake to buy a product from HP company. I want solution of this issue as soon as possible it has been more than 6-7 weeks I can not wait more. Now i have to take hard decision against you I am going to file a RTI. For your more information my redemption code[protected]