HP India — HP back to college offer cheat

Address:	Mumbai City, Maharashtra, 400092
Website:	www.consumercomplaints.in

Hi, this is Hemal Vithalani, I purchased an HP laptop from vijay sales Borivali west on 27.7.15, that had a student offer which had some accessories and more 2years of warranty, I had to submit my laptop model number and serial number to hp before 24.8.15, I did it on 17.8.15 by sending my invoice through email and i got a redemption code 90044554. I was suppose to get a response within 72hours but I didn't get any reply, I got a mail on 25.8.15 (which was after the offer due date) with the reason that my claim is rejected due to invalid model number, and no further request will be entertained. I simply uploaded my invoice which had serial number and model number both.

After the few arguments through emails, I got a mail that we regret for the inconvenience and the changes will reflect in our online module within 4hours, but nothing happened.. I never got any email to pay the charges online for the warranty and accessories..

After one year when the basic warranty is over, the few days later(5.8.16) my motherboard got some problem and I paid 4313/- to HP service centre. And now on 16.9.16 my hard disk is corrupted. I don't know whom to blame.

I want the solution for this problem, I have shared some pictures which has my email conversations with hp care and my invoice.

I feel cheated and I can't bear more expenses because of company's mistake. I need the solution, please do the needful.

Await.

Hemal Vithalani
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