[Resolved] HP India — Keboard Problem

laptop 1

from Ludhiana, Punjab

Address:

143001

Mere pass pavilion g4 laptop hai, maine uska caompalint kiya th ki
mera laptop automatically shutdown ho jata tha
pehle hp se engineer aya usne motherboard change karne ko kaha
usne part demand kar diya
do tin din ke bad part a gya or engineer ne change kar diya laptop ko dessemble kiya or fir assemble kar diya tha
but pehle wali problem solve ho gayi lekin nya problem create ho gya keboard ki one key damage ho gayi
board change karne se pehl;e achi bali thi lakin after replace the board one key bahar a gayi
leki hp saying me under warranty me nahi hoga

mujhe brakage ka warranty bi diya gya tha
or je mujse brakage nahi hua
jab apka engineer board change kar gaya tha uske bad je key damage hui hai

so plz help

replace my keyboard under warranty

if not
then am going to consumer court

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Oct 22, 2016

Complaint marked as Resolved

HP India customer support has been notified about the posted complaint.

Sep 16, 2016

Updated by laptop 1 Case No. [protected]
Product description: HP Pavilion g4-1303au Notebook PC
Product number: D7Z60PC
Serial number: 5CD3224H7B

iind time complaint log

after repalced the board one key brake by engineer

so plz replace my keyboard if not my reviw is very bad . very very bad service, nex time not purchase HP product
other company is good service
like
toshiba
dell
lenovo is good product and good service

you not give me warranty hp laptop
my No. [protected]

Sep 18, 2016

Updated by laptop 1 Dear Sir,
I purchased the laptop in Nov 2015 and since then i have been facing issues regarding the laptop being Some Time After Automatically Shutdown and other performance issue.
Then i have compalint Registred HP Case ID [protected], And
Other Case Number [protected] After Motherboard Repace
My Case Resolve But After Two Three Days My Laptop One keyCorner of the Up and getting up May Be During MotherBoard Replacing Any Accident . My Laptop In Warranty Time Period But Hp Not Service Provide Me Under Warraty
So I Request You My Keyboard Replace In Warranty .

My New Case Id : [protected]
Product number: D7Z60PC
Serial number: 5CD3224H7B

Thanks & Regards
Gaurav Sharma
[protected]

Verified Support

Sep 20, 2016

HP India Customer Care's response Hi there,

Thank you for your message. We are happy to help you.

Please share your phone number, email address, HP Unit serial number, product number & previous case numbers if any or you could email the same to hpsupport.[protected]@hp.com so we can reach out to assist you directly.

I am an HP employee. If the information hasn’t solve your question, you can continue to post further questions or visit HP technical support website (www.hp.com/in)

or

You could also write to us: hpsupport.[protected]@hp.com

Please visit HP Support Forum（www.hp.com/supportforum）for further help.

Thank you for your support.