[Resolved]  HP India — Wrong configuration

Address:411003
Website:support.hp.com/si-en/document/c0477

I brought a HP PAVILION 15AB 108AX from Vijay Sales in Phoenix Marketcity, Pune on 19/04/2016 for 36000rs. The configuration of the laptop was given as r7 graphics but in reality it has r5 graphics. At first i thought it was the retailers fault so i went out there to discuss the same. He showed me more pieces of the same model and all of them had r5 graphics. I further inquired in other laptop stores and found out the same thing. To recheck i opened the companies official website and found out that it had written r7 graphics. Here is the link :
http://support.hp.com/si-en/document/c0477

This is a clear case of fraud from the companies side as it is fooling its customers as many consumers never check the graphic card configuration. I can even sue the company on the grounds of providing misleading information to its customers. Therefore i want my refund as well as compensation from the company because if i knew that companies as big as HP enters into these type of fraudulent activities, i would never have purchased the laptop. I have the invoice of the laptop with me.
Was this information helpful?
No (0)
Yes (0)
Aug 8, 2021
Complaint marked as Resolved 
HP India customer support has been notified about the posted complaint.
Complaint comments 

Comments

Hi vaibhavmehta,

Thank you for choosing HP and addressing your concern to us. I am sincerely regret the inconvenience caused to you.

Please provide your name, contact number, email address, and laptop's serial number to hpsupport.[protected]@hp.com. I will contact you again as soon as I get your information. Thanks!

I am an HP employee. If the information hasn't solve your question, you can continue to post further questions or visit HP technical support website ( www.hp.com/in ) or visit HP Support Forum( www.hp.com/supportforum ) for further help. Thank you for your support.
Where do i exactly need to put the details? The site you have sent me does not lead me to any particular page where i can provide the details regarding the complaint.
Hi vaibhavmehta,

Please provide the details to hpsupport.[protected]@hp.com. Thanks!

I am an HP employee. If the information hasn't solve your question, you can continue to post further questions or visit HP technical support website ( www.hp.com/in ) or visit HP Support Forum( www.hp.com/supportforum ) for further help. Thank you for your support.
I have mailed the details.
Hi vaibhavmehta,

Thanks for taking the time to contact us, it's much appreciated. We are truly sorry for the inconvenience. I understand how disappointed and frustrated you must have felt when the laptop has this issue.

I have escalated your case and responsible personnel will contact you on priority basis. Thanks!

I am an HP employee. If the information hasn’t solve your question, you can continue to post further questions or visit HP technical support website ( www.hp.com/in ) or visit HP Support Forum( www.hp.com/supportforum ) for further help. Thank you for your support.

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    HP India
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    38%
    Complaints
    4974
    Pending
    0
    Resolved
    1860
    HP India Phone
    +91 80 2612 9000
    +91 12 4234 6992
    HP India Address
    24, Salarpuria Arena, Adugodi, Hosur Road, Bangalore, Karnataka, India - 560030
    View all HP India contact information