[Resolved] HP India — Wrong configuration | |||||
I brought a HP PAVILION 15AB 108AX from Vijay Sales in Phoenix Marketcity, Pune on 19/04/2016 for 36000rs. The configuration of the laptop was given as r7 graphics but in reality it has r5 graphics. At first i thought it was the retailers fault so i went out there to discuss the same. He showed me more pieces of the same model and all of them had r5 graphics. I further inquired in other laptop stores and found out the same thing. To recheck i opened the companies official website and found out that it had written r7 graphics. Here is the link : http://support.hp.com/si-en/document/c0477 This is a clear case of fraud from the companies side as it is fooling its customers as many consumers never check the graphic card configuration. I can even sue the company on the grounds of providing misleading information to its customers. Therefore i want my refund as well as compensation from the company because if i knew that companies as big as HP enters into these type of fraudulent activities, i would never have purchased the laptop. I have the invoice of the laptop with me. Was this information helpful? | |||||
Aug 8, 2021 Complaint marked as Resolved HP India customer support has been notified about the posted complaint. | |||||
5 Comments | |||||
Comments
Where do i exactly need to put the details? The site you have sent me does not lead me to any particular page where i can provide the details regarding the complaint.
Hi vaibhavmehta,
Please provide the details to hpsupport.[protected]@hp.com. Thanks!
I am an HP employee. If the information hasn't solve your question, you can continue to post further questions or visit HP technical support website ( www.hp.com/in ) or visit HP Support Forum( www.hp.com/supportforum ) for further help. Thank you for your support.
Please provide the details to hpsupport.[protected]@hp.com. Thanks!
I am an HP employee. If the information hasn't solve your question, you can continue to post further questions or visit HP technical support website ( www.hp.com/in ) or visit HP Support Forum( www.hp.com/supportforum ) for further help. Thank you for your support.
I have mailed the details.
Hi vaibhavmehta,
Thanks for taking the time to contact us, it's much appreciated. We are truly sorry for the inconvenience. I understand how disappointed and frustrated you must have felt when the laptop has this issue.
I have escalated your case and responsible personnel will contact you on priority basis. Thanks!
I am an HP employee. If the information hasn’t solve your question, you can continue to post further questions or visit HP technical support website ( www.hp.com/in ) or visit HP Support Forum( www.hp.com/supportforum ) for further help. Thank you for your support.
Thanks for taking the time to contact us, it's much appreciated. We are truly sorry for the inconvenience. I understand how disappointed and frustrated you must have felt when the laptop has this issue.
I have escalated your case and responsible personnel will contact you on priority basis. Thanks!
I am an HP employee. If the information hasn’t solve your question, you can continue to post further questions or visit HP technical support website ( www.hp.com/in ) or visit HP Support Forum( www.hp.com/supportforum ) for further help. Thank you for your support.
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Thank you for choosing HP and addressing your concern to us. I am sincerely regret the inconvenience caused to you.
Please provide your name, contact number, email address, and laptop's serial number to hpsupport.[protected]@hp.com. I will contact you again as soon as I get your information. Thanks!
I am an HP employee. If the information hasn't solve your question, you can continue to post further questions or visit HP technical support website ( www.hp.com/in ) or visit HP Support Forum( www.hp.com/supportforum ) for further help. Thank you for your support.