[Resolved]  http://www.indiaflowergiftshop.com/ — Gift NOT delievered and Money Not Refunded

Address:

Kolkata, West Bengal

Complaint against http://www.indiaflowergiftshop.com/. I had ordered "BS Mixed Special" (Cake, Flowers and a Teddy)order No. 0zULKP. Order Date[protected] Time 12: 52 AM. Delivery Date[protected] Quantity - 1 Total Charge - 1099 Product Name - BS Mixed Special Billing Name - Aditya Ojha Delivery City -SILIGURI.Payment made online of 1099 through Netbanking. In website Detailed Info: Its mentioned " Please feel free to call us on +91 [protected] (24*7) any point of time during the purchase to take assistance from us. We would be happy to help you." First when I called at 4 Pm I was told that it would be delivered by 7 PM.I requested to be delivered by 6 PM. But when it was not delivered till 7: 45 I called them at their No.mentioned on their Website( noted below) Customer Care: +91 [protected], [protected] they simply told they will check and revert back and dropped off the line. I then called after 30 minutes and since then they did not answer any calls and hence were dropping off . I called 40 times to their mentioned number [protected] & [protected] number was switched off and [protected] number a lady picked up the call who she was very rude, not listing my issues continuously hanging up the call. This was such a disgusting customer service I have even seen. My Delivery Date was[protected] for the cake I had ordered for my Sister'sBirthday. I want to cancel my order. I called them so many time to refund the money back. They are not helping me out till now.I then waited for 7 days and called them again to check and then I was assured that I would get my refund on 17th May, 2014 .A person named Shubham roy Choudhary answered the call and was extremely very rude and was using slang in the background . It was so bad to hear and insulting that I did not knew what to do. I thought of waiting till 17th May, 2014.It is 17th May Today and I have not yet received my money refund. I called [protected] & [protected] and then the Person named Arindam Choudhary picked up the call . I gave all d details and this guy pretended that he did not knew anything. I gave the order No. 0zULKP(which still shows as processing in website after 13 days) even after the order was cancelled since it was not delivered. This person was so unprofessional and rude and was literally behaving like Syco. . I asked about my refund and then I was told it would take another 10-12 bus. Days. Hearing this I was shocked and told him I would take legal action and he laughed and said " jo karna hai kar lo" . This guy was also talking in Bengali to someone and using all sorts of dirty slang on me stating customer like are fool.But since I know Bengali I could understand the language.Sir, I would request you to please strict action against this website as they are literally doing a FRAUD business, cheating customers and playing with their emotions. Thanks and Regards, Aditya