Hyundai Motor India — service promise not fulfilled and harashment by Krish HYUNDAI Patna

Address:

Patna, Bihar

Dear Sir I submitted my I10 vehicle bearing registration number BR01AN7310 on 17/05/2010 for body repairing, painting and servicing at Krish Hyundai SERVICE CENTRE, RPS more PATNA (copy attached). The inspection of vehicle was done by Bajaj Allianz surveyor on about 21/05/2015 and the manager of Krish Hyundai on duty told me to take delivery of vehicle on 03.06.2015. I went to service centre on 07th June; 14th June; 21st June and 28th June for taking delivery of vehicle but every time I was ignored and all these date they promised me that the vehicle will be ready by tomorrow but that tomorrow never comes up. After many argument on 28th June they promised me that vehicle will be delivered at my resident on 29th June but that promised also did not obeyed. Now, I am totally harassed and fells humiliated. Is this the kind of service that a customer is expecting from a company like Hyundai? Hence it is requested to take necessary action and delivered my vehicle at my residence without delaying anymore and it should be free of cost. It is also request to pay penalty of Rs 1000=00 per day wef 03/06/2015 to till date. It is also requested to direct Krish Hyundai to keep its word and take all responsibility. This is the 2nd time they not full fill their service standard. Two year back I also lodged complain for poor and ignored service by Krish Hyundai (can be verified from record). Hence the cost of repairing etc and penalty should be paid be company or by their service provider and vehicle should be delivered free of cost in good standard condition at my residence . Yours faithfully Subhash Kumar Singh