Iberry — 2 and a half months over handing my mobile in service centre but till now they have not handed me my mobile...

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Bangalore, Karnataka

On[protected], I had given my Iberry Nuclea N2 mobile for repair because of some display problem which was in warranty period. After so many days with repeated calls, I opened a ticket on[protected], I got a reply saying that there is no stock of display hence the mobile will be replaced to me with upgraded model of Auxus Note 5.5.. I agreed for it… But again they are delaying saying that due to some manufacturing delay, they will be able to update on my replacement product (Auxus Note 5.5) within 15-20 working days… It’s almost 2 months and I still did not get any proper solution….. I told them I don’t have any alternate mobile to use as I have borrowed with my friend for temporary usage… Now my friend is demanding for returning his mobile to him… Iberry support also won’t even reply to the emails forwarded to them, if making a calls then I get answer stating it will take 24 to 48 hrs to reply an email and same answer will take 15-20 working days… I am fed up of buying this brand… I request to make this complaint highlighting to Iberry stating whether to return my replacement product (AUSUX Note 5.5) immediately orelse deliver me any alternate spare set for usage until I get my replacement product… Regards Manoj Kumar [Updated by 146manoj Jul 22, 2015] Still my issue is not yet solved... Its almost 2 and a half month I have given my mobile for a service center and as per the company requested me for 20 days more to resolve my complaint, there is no response from the company. I have faced many losses without my mobile and I don't have any mobile to use unless I buy a new one or get the replacement handset as per the company has to give me.. Please refer below the ticket raised by me for the company... Tue, Jun 23 2015 4:05am Had given the mobile to Rajajinagar Service Centre on[protected], They told me the mobile is sent to Chennai Service Centre Raising a Job Batch number 3144... Till now my mobile is not repaired and handed over to me... I was told that there is no stock of display and will be replaced with pink colour panel... I dont want pink colour panel instead replace with alternate Iberry Auxus one.. I am not getting a proper conclusion whether the display will be replaced or the prefered mobile will be given to me... I told I will be called by executive and will give the conlusion, but still I haven't got any call.. I am dissapointed:(:(:( Tue, Jun 23 2015 8:02am - staff Dear Manoj Kumar, We regret for the inconvenience caused. As discussed over the phone and as per our escalation, we have got an approval to replace your product(Auxus Nuclea N2) with our upgraded model(Auxus Note 5.5). Kindly find the below link for the specification of Auxus Note 5.5 and update us on the same. http://iberry.asia/auxus_note.php Best Regards, Auxus - Technical Support Tue, Jun 23 2015 9:04am Hi I want to confirm that, replace my product of Auxus Nuclea N2 with Auxus Note 5.5 and kindly dispatch the mobile immediately... I require that in box piece... Regards Manoj Kumar Tue, Jun 23 2015 9:36am - staff Dear Manoj Kumar, As per your confirmation, we have forwarded your acceptance for the replacement of your product with Auxus Note 5.5 and we will update the dispatch date shortly upon the receipt of product. Best Regards, Auxus - Technical Support Thu, Jun 25 2015 5:04am Hello, Still how many days you take to dispatch the mobile and deliver it to me? Its already more than a month I had given the mobile to the service centre... I am currently borrowed a mobile with my friend and using it... I want the mobile to be delivered soon... Please make it ASAP... I have to handover the using mobile to my friend.. Regards Manoj Kumar Thu, Jun 25 2015 5:12am - staff Dear Manoj Kumar, We regret for the inconvenience caused due to the delay. As mentioned previously, we have already forwarded your acceptance for the replacement of your product with Auxus Note 5.5. We will update you the further status within 5-7 working days. Best Regards, Auxus - Technical Support Mon, Jun 29 2015 4:14am Hello, Its already 7th day confirming for the replacement of my mobile, I still did not get any status from your side... I had given my mobile to Bangalore service centre on[protected], It is already 1 month and 16 days completed, but still my issue is not yet solved... I have borrowed a spare handset with my friend to use temporarily, I have to return it once I get my confirmed mobile into my hand... I have experienced a very bad service from Iberry... I think I was fooled to buy such a costly mobile and it was repaired very soon and still now after confirmation for alternate mobile, There is no response from your side... Regards Manoj Kumar Tue, Jun 30 2015 4:55am Hello, I did not get any reply for my query... Please tell me the status??? Regards Manoj Kumar Tue, Jun 30 2015 8:38am - staff Dear Manoj Kumar, We sincerely regret for the delay in dispatch of the replacement product. With reference to the trail mail, we would like to confirm that we have forwarded the replacement request to the concerned team to dispatch the product on the priority basis. As we are awaiting to receive the replacement units from our manufacturer we are getting delayed to dispatch the same. However, we will expedite the process to receive the same as soon as possible. Hence, we request you to bear with us in the interim. Best Regards, Auxus - Technical Support Thu, Jul 2 2015 8:05am - staff Dear Manoj Kumar, As discussed over the phone, we have got an update from our concerned team stating that, due to some manufacturing delay, we will be able to update on your replacement product(Auxus Note 5.5) within 15-20 working days. Best Regards, Auxus - Technical Support Thu, Jul 2 2015 9:13am Hello, 15-20 days? Its better refund money back, I will buy some other Mobile, one or two days means it is a limit, you are asking for 15 to 20 days, that means no guarantee... Its better refund my money immediately, I cannot tolerate more, its already 1 and a half month handing my mobile to you... No other companies make their customers to wait like this... I am sick about your service... I repeat give me my money back to me, I have already returned your mobile back, I will return the charger as well to you... Give my money... I dont want to wait for such a long days... Regards Manoj Kumar Thu, Jul 2 2015 9:58am - staff Dear Manoj Kumar, We do understand your concern and we regret the inconvenience caused As discussed previously, we have got an update from our concerned team stating that, due to some manufacturing delay, we will be able to update on your replacement product(Auxus Note 5.5) within 15-20 working days. Please note that refund option is not available as per the company Best Regards, Auxus - Technical Support Thu, Jul 2 2015 10:20am Hello, Why dont you add concern about your customers? 20 days is more, There is a daily Shares Transaction I have to do with my mobile, Already due to 1 and a half month I have faced loss without seeing updates from my mobile, Does the company pay me for the losses? I already told you that I am using a spare handset with my friend, I have to return him... What should I do now? I dont have any other mobile to use? Fri, Jul 3 2015 9:33am - staff Dear Manoj Kumar, We deeply apologize for the inconvenience caused to you due to delay. As discussed over the phone, we are expecting the Auxus Note 5.5 stock within 15-19 days and once we receive the stock we will dispatch the replaced product as early as possible. Best Regards, Auxus - Technical Support Mon, Jul 13 2015 4:04am Hello, What is the status of my mobile Auxus Note 5.5?? Regards Manoj Kumar Tue, Jul 14 2015 7:13am Hello... I have not yet got reply for my previous mail?? What should I think uh??? I asked what is the status of my mobile Auxus Note 5.5... Regards Manoj Kumar Tue, Jul 14 2015 7:29am - staff Dear Manoj Kumar, We sincerely regret for the delay in service. And we would like to confirm that we are expecting to receive the spare from our manufacturer within 15- 20 working days. Hence, we request you to bear with us in the interim. Best Regards, Auxus - Technical Support Tue, Jul 14 2015 8:02am Hello, Do you read my previous replies from Support team??? On June 2nd I was told We do understand your concern and we regret the inconvenience caused As discussed previously, we have got an update from our concerned team stating that, due to some manufacturing delay, we will be able to update on your replacement product(Auxus Note 5.5) within 15-20 working days. Please note that refund option is not available as per the company Best Regards, Auxus - Technical Support Now again 15-20 days???? Are you people are playing with me uh???? I have filed a complaint in consumer board about your service... I am telling you I dont have any alternate mobile to use as of now... For using a mobile I have to buy a new one or should I wait for your time??? Because of your fault, send me a alternate spare mobile to use until you return my replacement product... I dont want any excuse for sending me a alternate spare mobile... Regards Manoj Kumar Tue, Jul 14 2015 9:10am - staff Dear Manoj Kumar, As discussed over the phone, we are yet to receive the Auxus Note 5.5 stock and once we receive the stock we will dispatch the replaced product as early as possible. Best Regards, Auxus - Escalation Desk Wed, Jul 22 2015 6:19am Hello... As per your Request for 20 days, it is ended for today and still I did not get confirm about when will I receive my mobile... you people are replying so aloofly, Its a shame on the company to organise a business without solving a customer issues... I have decided within 2 days if I did not get my mobile then I am rising a complaint in consumer court... You have to pay all the losses for which I have faced untill now... Regards Manoj Kumar.M