Iberry — Worst Iberry Service

Address:

New Delhi, Delhi

Don't ever think to buy Iberry products, They don't have service centers. all the listed service center are just collection center and most of these collection center will try their best to not accept iberry product for service, I faced it. If you don't believe please do a cross check, just visit any service center listed in iberry support site and ask how much time they take to service Iberry phone, Please try it once before any purchase of Iberry product. You can also pick contact number of service center from below conversation for feedback. I am suffering from last one month, just take a look on the conversation below with Iberry Support: [protected][protected][protected][protected] Mon, May 18 2015 7:14am screen touch not working anymore. before touch stopped working i was facing overheating problem. it was getting overheat during charging and game play. Tue, May 19 2015 10:38am - staff Dear Rupesh Kumar Rastogi, We have tried reaching you on this number [protected], but unable to reach you. Kindly reach us on[protected] between 10 A.M to 6 P.M on all working days for further assistance. Best Regards, iberry India Customer Support [protected][protected][protected] Tue, May 19 2015 10:50am - staff Dear Rupesh Kumar Rastogi, As discussed over the phone, kindly re-install the firmware of your product and update us on the same. To re-install your firmware kindly download the below given file on your Desktop or Laptop and follow the instructions in "Instructions.txt" http://iberry.asia/firmware/NucleaN2/Auxus-Nuclea-N2-Firmware-140225.zip Best Regards, iberry India Customer Support [protected][protected][protected] Tue, May 19 2015 3:38pm Screenshot_2015_05_19_20.50.25.png (0.2 mb) I am getting PMT changed error, PFA screen shots and let me know how to deal with it. just want to know when you have 400+ service centers then why you are asking customers to do these technical stuff? Wed, May 20 2015 11:49am - staff Dear Rupesh Kumar Rastogi, Kindly download and install "Ammyy Admin v3.5" in your PC and get back us for the further assistance. Best Regards, iberry India Customer Support [protected][protected][protected][protected] Thu, May 21 2015 7:11am - staff Dear Rupesh Kumar Rastogi, As discussed over the phone, kindly re-install the firmware of your product and update us on the same. To re-install your firmware kindly download the below given file on your Desktop or Laptop and follow the instructions in "Instructions.txt" http://iberry.asia/firmware/NOTE/Auxus-Note-5.5-Firmware-141013.zip Best Regards, iberry India Customer Support [protected][protected][protected][protected] Thu, May 21 2015 8:49am - staff Dear Rupesh Kumar Rastogi, As discussed over the phone, Kindly find the below mentioned contact numbers of nearby Authorized service center. Globe Connexion & Services [protected]/[protected] RAJA COMMUNICATIONS [protected]/[protected] Best Regards, iberry India Customer Support [protected][protected][protected][protected] Thu, May 21 2015 9:26am I have tried to contact Globe connexion but [protected] is incorrect [protected] is getting switched off while one of guy who picked the phone in RAJA communication says that they have stopped servicing IBerry. Please check and update me ASAP [protected][protected][protected][protected] Thu, May 21 2015 11:26am - staff Dear rupesh kumar rastogi, We regret for the inconvenience caused. As discussed over the phone, kindly visit the nearby Authorized Service Center for further analysis of your product and update us on the same. You can also reach us on[protected] between 10 A.M to 6 P.M on all working days for further assistance. Best Regards, iberry India Customer Support [protected][protected][protected][protected] Mon, May 25 2015 7:12am - staff Dear Rupesh Kumar Rastogi, As discussed over the phone, kindly provide us the work order number(Eg. : RVSRNXXXXXXXXXXXX) of your product issued by the local service center to expedite the process. Best Regards, iberry India Customer Support [protected][protected][protected][protected][protected] Wed, May 27 2015 9:33am Work order number/Complaint ID : RVSRN1505RAC00009 Please update me how many days process would take and when i would get my phone in hand now? [protected][protected][protected][protected][protected] Wed, May 27 2015 9:55am - staff Dear rupesh kumar rastogi, As per your work order number, your product is being handled by the technical team in your area authorized service center and we will update you the further status within 3-5 working days. Best Regards, Auxus - Technical Support [protected][protected][protected][protected][protected] Wed, May 27 2015 10:09am I have already wasted 15 days till now and according to your local service center "Iberry takes around 30-45 days in service". I dont wan't to wait for such a long time so make sure to deliver the phone within week, Please do the needful to expedite the process. I am not interested in getting updates from you rather i want my phone serviced ASAP. [protected][protected][protected][protected][protected] Thu, May 28 2015 6:57am - staff Dear Rupesh Kumar Rastogi, We regret for the inconvenience caused due to the delay. As mentioned previously and as per your work order number, your product is being handled by the technical team in your area authorized service center and we will update you the further status within 3-4 working days. Best Regards, Auxus - Technical Support [protected][protected][protected][protected][protected] Thu, Jun 4 2015 6:34pm Do you want me to go consumer forum for tiny support request? Its being 7 days i didn't get my phone back, what technical experiment you are doing on device, I don't think its an research task, is it? You have promised me to provide update within 3-4 working days will you please explain me you didn't worked 3-4 days in whole week? [protected][protected][protected][protected][protected] Fri, Jun 5 2015 5:23am - staff Dear Rupesh Kumar Rastogi, As per the update from our operations team, your product is escalated to Delhi service center from your area authorized service center and your product is currently being handled by our technical team and we will keep you updated on the status within 4-5 working days. Best Regards, Auxus - Technical Support [protected][protected][protected][protected][protected] Fri, Jun 5 2015 5:41am Dear Iberry support team, Are you making fool of your customer? As per my awareness area authorized service center is not providing any service they are just collection centers, i have submitted the phone on 23-may to local service center and after that local authorized center has submitted the phone on 27 may to delhi service center. till that day its handled by your technical staff. I want to be clear here, i am not interested in your process and your updates. i want phone working in my hand that's all. I got my moto serviced in 2 days and you have already taken 3 weeks still its in process? Please let me know in written the expected date of delivery of the phone? [protected][protected][protected][protected][protected] Sat, Jun 6 2015 7:40am - staff Dear Rupesh Kumar Rastogi, We deeply regret for the inconvenience caused due to the delay. As per the update from our operations team, your product is currently being handled by the technical team in our Delhi service center and we will keep you updated on the status within 3-4 working days. Best Regards, Auxus - Technical Support [protected][protected][protected][protected][protected] Fri, Jun 12 2015 4:31pm Wao Team, You are great, Grate job you are doing... Your technical team is not doing their job that doesn't mean content writers also do nothing? At least Please post (copy-paste) below message on a regular interval. "We deeply regret for the inconvenience caused due to the delay. we will keep you updated on the status within 3-4 working days." I just like the way you are dealing. Thanks a LOT. Rupesh kumar Rastogi