[Resolved] Ibibo Group / Goibibo — 5000 for a hotel which worth 5 rupees | |||||
I was stranded at night because the number of the hotel provided on the app was dead, which was accepted by the hotel manager when i checked in. Location given on the app is a ditch, the exact location is on the top of the mountain. I kept calling the hotel number from 9 pm to 11 pm but no 1 answered the call. Then i called the customer service team and made me wait for 18 mins to connect to hotel. When i came into the room and thew my bag the dust below the bed came out like anything. Whole place was dirty. Curtains and bed sheets were washed in 1980. The pics shown on the app are enhanced. Blanket was smelly and the room was occupied by mosquitoes. There was no goodnight or allout provided by hotel to keep us safe.in the morning i saw the washroom and i was stunned. It was smelly, yellowish and rusty. Geyser was rusty and as usual not working. I complained about it and they kept saying we are checking this and after 2 hours they said none of the geysers are working. They arranged warm water for 1 person. There was no soap in the washroom. This was the worst experience of my life. Once i was back to delhi, i contacted customer service team about my experience. I was talking to "chetan" he said he will call me back once he is contacted the hotel. Guess what, he called me back and said you are right no 1 answers the call and ask me do i have any other number of the hotel (Seriously?). I asked him to compensate the charges as this was not acceptable. He said he can not do anything as i am complaining late. Goibibo expect me to call on roaming and make my phone bills sky high as 1 of the call made me wait for 18 mins and took 38 mins to resolve. Was this information helpful? | |||||
Jul 26, 2017 Complaint marked as Resolved Ibibo Group / Goibibo customer support has been notified about the posted complaint. Verified Support Jun 18, 2017 Ibibo Group / Goibibo Customer Care's response Dear Customer, Greetings from Goibibo! This email is in reference to your above query. Please be informed that we request you to share the booking id so that we can investigate further. Please feel free to get in touch with us for any further assistance. Regards, Jagpreet Singh Goibibo team Contact:[protected] Verified Support Jun 21, 2017 Ibibo Group / Goibibo Customer Care's response Dear Customer, Greetings from Goibibo! This email is in reference to your above query. We are still waiting for your revert. Please be informed that we request you to share the booking id so that we can investigate further. Please feel free to get in touch with us for any further assistance. Verified Support Jun 21, 2017 Ibibo Group / Goibibo Customer Care's response Dear Customer, Greetings from Goibibo! This email is in reference to your above query. Since we have not heard from you we are closing your request from our end. Please be informed that we request you to share the booking id so that we can investigate further. Please feel free to get in touch with us for any further assistance. Verified Support Jun 21, 2017 Ibibo Group / Goibibo Customer Care's response Dear Customer, Greetings from Goibibo! This email is in reference to your above query. Since we have not heard from you we are closing your request from our end. Please be informed that we request you to share the booking id so that we can investigate further. Please feel free to get in touch with us for any further assistance. Regards, Jagpreet Singh Goibibo team Contact:[protected] | |||||
Add a Comment | |||||
35%
Complaints
5116
Pending
0
Resolved
1767
+91 12 4674 9000 [CEO]
+91 92 1302 5552 [Goibibo]
5th Floor, Good Earth City Centre, Sector-50, Gurgaon, Haryana, India - 122018
Post your Comment