[Resolved] Ibibo Group / Goibibo — after cancel hotel booking got refund message now no refund | |||
Its really big cheating with customers by goibibo i did lot of bookings with ur company never face issue like this before on 24th i did cancel from my mobile got one time password even its show the refund amount as well and after few mins i checked grey colour showing refund under process now next day i checked it is showing booking confirmed then i called ur customer support after having conversation with them 4 to 5 times in day they only said wait wait we are raising refund for ur concern department will call u till date nothing happens this really very annoyed situation for me booking id htlg2b78k2 i want my money back the refund amount i also remember when i cancelled the booking as well 90 gocash and rest 4800 rs in bank but this is clear cheating you are thinking i am free to call u about same thing again and again Sumit. [protected]@gmail.com Was this information helpful? | |||
Feb 5, 2018 Complaint marked as Resolved Ibibo Group / Goibibo customer support has been notified about the posted complaint. Verified Support Dec 26, 2017 Ibibo Group / Goibibo Customer Care's response Hi Mr Narang, Greetings from Goibibo.com This is in regards to your reservation, booking id (HTLG2B78K2). We are currently getting this checked, we request you to kindly allow us some time on this and we will update you by tomorrow EOD. We appreciate your kind patience in this matter. Warm Regards, Akash Sharma Customer Delight Team IBIBO GROUP Pvt Ltd. | 5th Floor, Good earth City Centre | Sector 50 | Gurgaon, Haryana-122018 | India | |||
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+91 12 4674 9000 [CEO]
+91 92 1302 5552 [Goibibo]
5th Floor, Good Earth City Centre, Sector-50, Gurgaon, Haryana, India - 122018
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