Ibibo Group / Goibibo — Air Ticket Cancellation Refund not acceptable

mDaudCC

Aug 18, 2021

Website:

www.goibibo.com

I have booked a ticket from Delhi to USA via UAE. The routes they have provided in UAE is not possible during pandemic. They are landing us in Sharjah and then from there, we have to mange ourselves to Dubai. From DUbai bus stop, they are taking to Abu Dhabi via bus to pick our flight to USA (through Etihad). Due to strict pandemic rules in UAE, this is not possible.

Now, when we are cancelling the ticket it shows the refund of ~Rs10500/-. The original ticket is of ~Rs65000. They are providing no refund for Etihad airways. But as the Etihad airways tells only 10% of the fare is the cancellation fee.

There are no customer executive number provided from Ibibo to have a call. This is like robbing in the pandemic.

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Ibibo Group / Goibibo customer support has been notified about the posted complaint.

Aug 19, 2021

Updated by mDaudCC - Talked to Vistara, who is taking us from Delhi to Sharjah, the cost of the ticket is ~Rs20000/-. Vistara is charging on Rs3150/- for the cancellation. Thus, we are liable for ~Rs16500/- refund. But still, GoIbibo is refunding only ~Rs10000/-.
- GoIbibo is showing Etihad ticket is non-refundable but the flight is cancellation policy of charging AED350 (~Rs8000)