Ibibo Group / Goibibo — Amount debited but ticket not booked

On date 14 September I booked 2 ticket from Guwahati to Delhi of date 01 November. I got only one ticket confirmation in the name of Ravindra Kumar, not confirmed or message about Prashant sahu named ticked that I booked . I talk to Paytm but they said payment done talk to your marchent . No response from goibibo yet no call, no meesage, no mail id what I do 2 months gone no refund done