[Resolved] Ibibo Group / Goibibo — amount deducted and received to goibibo but no ticket booked

ravi.shandilya

from Mumbai, Maharashtra

Address:

Ghaziabad, Uttar Pradesh, 201009

I was booking a train ticket through goibibo app on 03/02/2019 sangum express from kanpur(cnb) to Dehradun (ddn) for 23th feb 2019 with goibibo. My account is debited with Rs. 324.52 but ticket not booked on the payment page. i had choose to pay through Paytm bhim UPI but ticket not booked.Goibibo is refusing the acceptance of payment,
I didn’t redirected to Goibibo app, So i checked my bank account and see that money got deducted (INR 324.52)but booking not done.I try to track my booking in Goibibo but I couldn’t find my booking.Then i check with paytm payment upi whether money is reached to ibibo or not, i see that money is well received by Goibibo razorpay and i attach here proof of that.
the bank service providers are telling that there is no such amount refunded.I am trying to call the customer care of goibibo but its seems impossible to talk with them
Kindly give me provide my refund as soon as possible. I request to take immediate action on this problem
Attaching transcation id and upi txn following screenshot.

client no. [protected]
E-mail account of Goibibo :[protected]@gmail.com
Goibibo profile name: Pragati Upadhyay
Razorpay goibibo refrence[protected]
amount deducted (INR 324.52)

Regards,
sangam dwivedi

+2 photos

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Mar 9, 2019

Complaint marked as Resolved

Ibibo Group / Goibibo customer support has been notified about the posted complaint.

Feb 03, 2019

Updated by ravi.shandilya I was booking a train ticket through goibibo app on 03/02/2019 Sangam Express from kanpur(cnb) to Dehradun (ddn) for 23th feb 2019 with goibibo. My account is debited with Rs. 304.52 but ticket not booked on the payment page. i had choose to pay through Paytm bhim UPI but ticket not booked.Goibibo is refusing the acceptance of payment,
I didn’t redirected to Goibibo app, So i checked my bank account and see that money got deducted (INR 304.52)but booking not done.I try to track my booking in Goibibo but I couldn’t find my booking.Then i check with paytm payment upi whether money is reached to ibibo or not, i see that money is well received by Goibibo razorpay and i attach here proof of that
the bank service providers are telling that there is no such amount refunded.I am trying to call the customer care of goibibo but its seems impossible to talk with them
Kindly give me provide my refund as soon as possible. I request to take immediate action on this problem
Attaching transcation id and upi txn following screenshot.
client no. [protected]
E-mail account of Goibibo :[protected]@gmail.com
Goibibo profile name: Pragati Upadhyay
Razorpay goibibo refrence[protected]
amount deducted (INR 304.52)

Regards,
sangam dwivedi

Verified Support

Feb 05, 2019

Ibibo Group / Goibibo Customer Care's response Dear Ravi.Shandilya,

Greetings from Goibibo.com

This mail is in reference to the amount debited for INR 304.52.

We checked booking details and observed that our team already replied with the details, stating we have not yet received any payment with respect to the said transaction.

If the amount has been debited from your account, it might get auto-refunded within 5-7 working days.

IN case, you did not receive the payment credit in the time-frame mentioned above, please share your updated bank statement from the transaction date in PDF Format for further check.

For any clarification, please revert on the Ticket #26707662.

Assuring you best of our services.

Team-Goibibo