Ibibo Group / Goibibo — amount refund issue

Hi

This is with regards to refund i have received in form of gocash

First of all the total ticket amount was 21749, however i have received gocash of 10068 only. Would
Like to know on what bases was this amount credited.

Second how can i transfer gocash into my bank account. As the refund needs to be in cash and not
Credits

Also gocash expires if not used in 90 days, please let me know the process of refund of amount 21749

In case you are not able to help me on my query, do let me know the concern person details or would
Have to file a case in consumer court for the unfair treatment. Supreme court has anyways ordered to
Refund all amount to customers where flight has been cancelled due to covid pandemic