Ibibo Group / Goibibo — Booking failed but amount was deducted.
S
Shikhar13
Oct 9, 2022
I tried booking a hotel in Goibibo. The app redirected me to payment page where I paid the required amount of INR 3178 via Google Pay. The amount was deducted and as per Gpay the payment was successful to Goibibo but it didn't reflect in goibibo and booking failed. Goibibo instructed to wait for 30 mins before trying repayment. As the booking was urgent I retried payment after 30 minutes and this time I paid via netbanking. This payment and booking both were successful. But I didn't receive a refund for the first payment. The order ID was HTLDNASHZP57FMS3. As the amount had been deducted twice. I would please like a refund for the same.
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