[Resolved] Ibibo Group / Goibibo — cab booking details missing in e ticket / invoice

sonuAnand

from Mumbai, Maharashtra

Address:

560013

I booked a cab along with my flight using goibibo - cab from kial to my home in bangalore however i'm unable to see confirmation for same in the receipt that i received.

Although flight booking is confirmed, i'm not sure whether the cab booking was confirmed, nor do i know whether i was charged for it as i cant see a breakup of the overall paid amount, nor do i know what i need to do to engage my cab after i reach kial.

Please assist asap as my flight is on 29th april 2019.

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May 24, 2019

Complaint marked as Resolved

Ibibo Group / Goibibo customer support has been notified about the posted complaint.

Apr 10, 2019

Updated by sonuAnand 1. The chat feature on Goibibo website doesn't work, it simply doesn't launch itself, tried it over several days, same result.
2. There is no customer service email provided either.
3. There is no provision to raise a Service Request number. The "Write to Management" feature needs a SR # to proceed. This is like a catch 22 situation.
4. The toll free numbers help you connect but you are told by IVR that the Cab department is busy with too many calls.

How is the Customer expected to reach Goibibo directly to resolve their issue. No wonder customer satisfaction score is so low.

Apr 10, 2019

Updated by sonuAnand When I used toll free last week, I was told by the Rep, that I shall receive a call back. One Mr Sukesh heard me out completely and promised he shall investigate the matter and would get back in a few hours, latest by 04/08/19. I have not received any update from him ever since.

I dialed toll free again today. I've been told that I'll be getting a call back in 30 mins from the Manager in Cabs dept as they are all busy at the moment. I was also told that since the call was being recorded, the promise was genuine :) Eagerly awaiting to hear from the Cab dept.

Verified Support

Apr 10, 2019

Ibibo Group / Goibibo Customer Care's response Dear SonuAnand,

Greetings from Goibibo.com

We are sorry to read about the issue.

Please accept our sincere apologies for the inconvenience caused.

We tried to pull up your booking details with the information you shared, however, we could not find the booking id/transaction details you are referring to.

We request you to share the BOOKING ID/Payment ID along with e-mail address and contact number used at the time of booking, to check and validate the incident.

Further, please note that Goibibo has dedicated customer support line 24*7 on the contact numbers shared below, along with CHAT support option available under the "HELP" section on Goibibo mobile APP:

Within India:[protected] /[protected], Calling From Abroad: +91-[protected].
You may connect with Goibibo ASAP to assist you further.

Assuring you best of our services.

Regards,
Team Goibibo

Apr 12, 2019

Updated by sonuAnand Email ID: anandpal.[protected]@yahoo.com AND [protected]@yahoo.com
Cell: [protected]

Booking Id: N6ESND4PE
Booked on Fri, Jan 25, 2019
Flight on 29th Apr: IndiGo(6E2458), DEL to BLR

Apr 12, 2019

Updated by sonuAnand I was promised a call back within 30 mins on 10th Apr. No one called the entire day and until today, I've not received a call back from the Cab dept. So much for Goibibo's 24*7 customer support phone line which promised a call back however didn't follow up to ensure I received one.

I've provided my booking and contact details on this forum. Lets see how it goes.

Verified Support

Apr 16, 2019

Ibibo Group / Goibibo Customer Care's response Dear SonuAnand,

Greetings from Goibibo.com

This mail is in reference to your cab booking attached with flight booking id: GOMUPKG9ABA[protected].

We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused.
In reference to your concern, please be advised that our concerned team is getting the case facts checked and will connect with an update shortly via Ticket #27376401.

For any clarification, please revert on the Ticket #27376401.

Assuring you best of our services.

Regards,
Team-Goibibo

Apr 19, 2019

Updated by sonuAnand 7 days and no response on this forum. Just give me some answer to show you are interested.

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Comments

Aadil Naseem Wani

from Gurgaon, Haryana

Reference Number for the transaction 75503729087028165139069 of rs18042 has not received yet. Today I got email that ibibo is not paying me fully I have got all the previous emails which show my full refund and if didn't get my full refund I will file a case in consumer court.

ICE b s

from Bengaluru, Karnataka

On 23.03.20018 I Booked ticket from redbus web to kalaad travel bangalore to trivendrum for RS.1597.50/- amount deducted from my SB account corporation bank but I didnot get bus ticket I called kaald travels they said waiting for payment. so when you will refund the amount. pleaase do at the earliest. thanking you