Ibibo Group / Goibibo — Complain About Denied Check in and rude Behavior of Hotel.Goibibo ID:-HTLDVAG8RP4J5EMW

Address:

MAHABLESHWAR

Respected Sir,
I have booked oy oyo 15939 talwarkar's serene resort with Goibibo IDHTLDVAG8RP4J5EMW .PNR[protected].

It was a booking for two rooms with children.When I reached there first they told us that we don't have a deluxe room, (actually the hotel had given the room to someone else at higher charges. due to peak season of diwali ) can you please check in in standard room.As it was remote location at mahabaleshwar, we agreed.So after a while when we go to room the owner told us that you have booking with double charges for lower room.We argued that it can't possible.He told us, he don't know anything and told us to pay double charges for booking.And put our bags outside the room.(even without our permission and when ladies and children were in the room.the waiter just came and pick our bags)

When I complained about it in goibibo.they told us to that i will get callback in few minutes but the call came back after 1.5 hours When I have already left.the lady from goibibo told us hotel is undergoing maintenance work.(I actually seen that no maintenance work were going on and they were giving room but just at higher charges due to season of diwali) the lady from goibibo first told me to check in in other hotel but i was not in a position to go here and there with family.they refunded me and gave me voucher of 1000.

But Do you think it is worth it? What should I do with that hotel voucher? Do i Book hotel again for such a bad experience again when goibibo doesn't have any control over their hotel partner.When I book on goibibo, I should have surety of getting room and not be harassed like this even if it is peak season or not