[Resolved] Ibibo Group / Goibibo — complaint against goibibo
S
shrutika sikka
Goibibo confirmed a hotel booking with a confirmation number for seychelles on 15th jan 2020 but when we checked with the hotel today it said the hotel had rejected the booking. Till date goibibo hasn’t communicated this to us and we are supposed to travel with our daughter who is 19 months old and now we have no hotel booked on the respective date and we are left stranded
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Mar 1, 2020
Complaint marked as Resolved
Ibibo Group / Goibibo customer support has been notified about the posted complaint.
Verified Support
Jan 30, 2020
Ibibo Group / Goibibo Customer Care's response Dear Shrutika Sikka,
Apologies for the trouble caused to you
We're so sorry to hear that your experience with us was not as expected. We never want you to feel like you're stuck with a bad experience. Please share the booking ID so that we can assist you further. You may also share the E-mail address or the phone number which you used at the time of booking.
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