Ibibo Group / Goibibo — Coupon code applied but discount not availed

Address:	Agra, Uttar Pradesh, 282003
Website:	www.goibibo.com/hotels

This is the complaint that I forwarded to GOIBIBO I booked a hotel for 30th of Jaunary 2016 Country Inn and Suites by Carlson Candolim Goa. I booked the hotel and I clicked and applied the coupon gokarde and and opted to use my go cash which showed me that the final amount that I would have to pay was about Rs.14000 and Specifically clicked the link and applied the coupon GOKARDE and opted to use my GOcash but today as I was chceking my bank details I came to know that the actual amout that I have been charged is 17121, which is a huge loss for me . Plus the Gocash which was amounting around 3000 has also been deducted otherwise. I want the amount to be refunded immideatley. I have been booking with GOibibio for a long time now be it hotels or filghts and especially via the GOKARDE offers. I called your helpline and the guy told me that no coupon was applied from our side I am not a fool! I specifically applied the coupon and click on the link and opted to use my gocash! I think there has been a technical problem from your side and I want to be charged for the original amount and be refunded the remaining cash. Or let me cancel the room I asked the helpline guy about cancellation and he told me that it can be cancelled and I will receive a refund of Rs 420. OF RUPEES 420! Do I look like a fool ? I have cancelled hotela before as well infact a few days back I cancelled a hotel booked for Jaipur and I received a full refund. I want this problem to be sorted as quickly as possible otherwise I'll have to contact the consumer forum. I have been swindled because I specifically applied the coupon code.