Ibibo Group / Goibibo — Delayed instructions sent by goibibo to my bank

Address:	Indore, Madhya Pradesh, 452010
Website:	www.goibibo.com

#booking id: htlet63hkz...
Before the above mentioned booking id i was a regular and loyal customer of goibibo... But the way you have taken your services at such a lower level... I have now decided not only to stop using your site but also decided to make others aware of the issue i faced and will educate and promote around 1000+ people in my group (Friends/office mates & whats app group) not to use your services...

I have booked a hotel in manali via your site on march 8, 2016 in the name of aditya agrawal who traveled with me on this trip along with 2 more people.

The total booking amount was rs.26838.00 which i was not able to pay in lum sum, so i chose emi option (3 months) available on your website using my sbi credit card.

You were suppose to send in the emi instructions to my bank (Sbi) in the month of april 2016, which you did not do, so i decided to take the flexi pay emi option available at bank's site for 6 months for the same amount.

Here you have made your 1st mistake by not sending the emi instructions to my bank, which i ignored.

In the month of july 2016 (After 4 months of transaction date), when you woke up from a deep sleep, you back end team has finally sent a emi instructions to my bank for emi conversation of the same amount which i had already converted.

Now the bank has acted on this very naturally and added 2 emi's of the same amount in my statement, which means i have to pay 2 emi's for the same amount, courtesy your stupidity...

As mentioned earlier since i was not able to make the entire payment in lum sum, i had gone for the emi option available from my bank but due to double emi now i am not able to pay even the minimum due of my statement.

I have fought really hard with my bank to solve the issue but, since the fault is at your end, i had contacted your customer care who is good for nothing and sent me a very bad response to my issue.

Because of all this, my total amount due and minimum amount due has increased to the extant that i am not able to pay a single ruppee.. Also due to this i have been charged around 7000 of interest till date from bank which is higher then what discount you have given to me.. On regular basis i am getting around 5-6 threatening/abusive calls on daily basis to pay the dues.

More over i have not received a single email/call from goibibo for apology or at least some serious attention to the point you have made a mistake and it should be compensated... Really a great example o[censored]nprofessionalism... At the end thank you very much for what you did to me and spoiling my life...