[Resolved] Ibibo Group / Goibibo

[Resolved] Ibibo Group / Goibibo — dual payments

N Neelima Padhy

Tickets booked for garibrath from the go ibibo app. The transaction of 2500was initiated by Google pay. It showed payment failed. I initiated the payment through my other credit card . I was charged on the credit card which is fine but later same amount got debited from Google pay aslo. Called sbi bank they denied to help. Called Google pay they denied too and asked me to check with mu sbi bank. Go ibibo does not have any number to speak to advisors. Please help me get my money . +1 photos Was this information helpful? No (0) Yes (0)
Mar 9, 2019 Complaint marked as Resolved Ibibo Group / Goibibo customer support has been notified about the posted complaint. Verified Support Feb 04, 2019 Ibibo Group / Goibibo Customer Care's response Dear Neelima Padhy, Greetings from Goibibo.com This mail is in reference to your booking id: TRNAF8SMJZI94X. We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused. In reference to your concern, please be advised that we are getting the case facts checked and will connect with an update shortly. Assuring you best of our services. Team-Goibibo Verified Support Feb 06, 2019 Ibibo Group / Goibibo Customer Care's response Dear Neelima Padhy, Greetings from Goibibo.com This mail is in reference to your booking id: TRNAF8SMJZI94X. Please be informed that refund has been initiated. It must reflect in the respective account within 5-14 working days(excluding Saturdays, Sundays and National Holidays), from the date of refund success. For any clarification, please revert on the Ticket #26742325. Assuring you best of our services. Team-Goibibo
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