[Resolved]  Ibibo Group / Goibibo — error in mobile application

Address:

Mumbai City, Maharashtra, 400067

Date – 05/10/2018
To,
Goibibo
Sub: mistake in your mobile application

I, bhavin b.jhaveri had booked the tickets to Singapore through mobile application for 4th Nov 2018 and return on 13th nov 2018. But when I booked the tickets it came to 13th April. So this is the biggest error in date. Immediately I called to goibgo call centre regarding this above matter but no one was picking up the calls. I had sent the 4 pages screen shots through e-mail. Next day, early morning I had discussed this matter with the staff on the same call centre number. The person told that they will look into the matter and they will revert me back. But till now no calls from their side. Even I tried to call today also. But I am not getting the proper reply. My full family including my child is travelling on 13th Nov so how can I book for 13th April? They have launched the complaint and the complaint no is 25007211. Now recently, I received the message as, ” your ticket 25036543 has been marked resolved.” How is this possible? No calls from your side and just sending such message. How can you resolve this? I have marked, there are few complaints which I saw on complain box was the same as mine for the Singapore flights. I think this problem has been faced by many. So there may be fault in your mobile application. Please check and revert me back. Kindly do not close my complain without discussing with me. The problem has not been still solved.