Verified Support
Nov 11, 2017
Ibibo Group / Goibibo Customer Care's response Dear Gaurav,
Greeting from Goibibo
This in regards to the booking id: CARPIEVAQIGLLNK
We deeply regret the inconvenience caused.
Rest assured, your case has been escalated to the customer delight team and we will personally advocate the same for you.
We would request you to please allow us some time so that we can get this checked and we will keep you posted.
Please feel free to reach us for any future queries or concerns as we are just an email away from you.
Thanks and Regards,
Sudhir Yadav
Customer Delight Team
Phone:[protected]
Verified Support
Nov 11, 2017
Ibibo Group / Goibibo Customer Care's response Dear Ayush,
Greeting from Goibibo
This in regards to the booking id: CARPIEVAQIGLLNK
We deeply regret the inconvenience caused.
Rest assured, your case has been escalated to the customer delight team and we will personally advocate the same for you.
We would request you to please allow us some time so that we can get this checked and we will keep you posted.
Please feel free to reach us for any future queries or concerns as we are just an email away from you.
Thanks and Regards,
Sudhir Yadav
Customer Delight Team
Phone:[protected]
Verified Support
Nov 12, 2017
Ibibo Group / Goibibo Customer Care's response Dear Ayush,
Greeting from Goibibo
This in regards to the booking id: CARPIEVAQIGLLNK
We deeply regret the inconvenience caused.
Please be informed that we have checked with the car vendor and he denied to process any refund for the booking.
However, for all the inconvenience caused, we can process a refund of 500 Non-Promotional Gocash which can be used with no restrictions on your future booking with Goibibo.
We would request you to please share your consent so that we can process the same.
Please feel free to reach us for any future queries or concerns as we are just an email away from you.
Thanks and Regards,
Sudhir Yadav
Customer Delight Team
Phone:[protected]
Verified Support
Nov 12, 2017
Ibibo Group / Goibibo Customer Care's response Dear Ayush,
Greeting from Goibibo
This in regards to the booking id: CARPIEVAQIGLLNK
We deeply regret the inconvenience caused.
We would like to inform you that we have processed a refund of 1000 Non-Promotional Gocash which can be used with no restrictions on your future booking with Goibibo.
The same will be credited within 24-48 working hours.
Please feel free to reach us for any future queries or concerns as we are just an email away from you.
Thanks and Regards,
Sudhir Yadav
Customer Delight Team
Phone:[protected]
Verified Support
Nov 13, 2017
Ibibo Group / Goibibo Customer Care's response Dear Ayush,
Greeting from Goibibo
This in regards to the booking id: CARPIEVAQIGLLNK.
As we did not get any revert from you hence we are closing the ticket.
You may reopen the case anytime.
For further queries feel free to write us.
Thanks and Regards,
Harjot Singh
Customer Delight Team
Phone:[protected]