[Resolved] Ibibo Group / Goibibo — hotel booking cancel without prior notice

vipin999

from Zira, Punjab

Address:	Jaipur, Rajasthan, 302020
Website:	www.goibibo.com

Dear Sir,

i was booked Citrus Hotel in jaipur dated 14th May to 25th May through Goibibo Mobile Apps, My new joining in company at jaipur but when i reached Jaipur at 14th Morning and call for early Check-in Citrus Hotel denied to check in and reply we will not allow you to check in because Goibibo book hotel on wrong price so please contact Goibibo.

when i call to Goibibo customer care they reply after 2 hour, they replied hotel website show wrong prices due to technical problem so i am put request from our side for refund your money that time request goibibo for arrange another hotel for same dates but they denied for ..

after all that conversation goibibo send msg for feed back foe how was your stay at Citrus hotel and i was mentally as well as physically disturbed by Goibibo and Hotel.

please help me for stop these type of activity happen in future i have atatched all msg and call recording for your review.

Regards
Vipin Dubey
[protected]

+2 photos

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Aug 19, 2018

Complaint marked as Resolved

Ibibo Group / Goibibo customer support has been notified about the posted complaint.

Verified Support

Jul 19, 2018

Ibibo Group / Goibibo Customer Care's response Hi Vipin,

Greetings from Goibibo.com

We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused. In reference to your concern, we have taken your strong feedback on this.

Please note that those were automated email. We have already processed the refund of the booking and we would make sure that such issues should not happen again.

Assuring you best of our services.

Regards,
Team Goibibo.