[Resolved] Ibibo Group / Goibibo — hotel booking done by shubham bhatia

Anchal jaidka

from Udaipur, Rajasthan

Address:

Karnal, Haryana, 132001

On 22-12-19 we booked hotel ginger in jaipur and our requirement was 2 rooms for 3 + 3 person each total 6 person for 2 days and pay 13100/-. But today on 23-12-19 when we reached hotel for check in they informed your booking confirm by goibibo is only for 3 person for 2 room...

I reach here with my family and solution is given by customer service goibibo..

This is absolutley cheating

Plz resolve the same immediately

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Mar 13, 2020

Complaint marked as Resolved

Ibibo Group / Goibibo customer support has been notified about the posted complaint.

Dec 23, 2019

Updated by Anchal jaidka On 22-12-19 we booked Hotel Ginger in Jaipur (booking I'd HTLWUNVZQK ) and our requirement was 2 rooms for 3 + 3 person each total 6 person for 2 days and pay 13100/- . But today on 23-12-19 when we reached hotel for check in they informed your booking confirm by goibibo is only for 3 person for 2 room...

I reach here with my family and solution is given by customer service goibibo..

This is absolutley cheating

Plz resolve the same immediately

Dec 23, 2019

Updated by Anchal jaidka No solutions received ??

Verified Support

Feb 03, 2020

Ibibo Group / Goibibo Customer Care's response Dear Anchal Jaidka,

Apologies for the trouble caused to you

In reference to your complained, seems your issue has been resolved from the company side as per the email sent to you, as per the same your booking was confirmed in the same property with extra guest.

In case you are not happy with the resolution. You can get back to us on Goibibo registered mail or toll free number.

Regards,
Team- GoIbibo Care