[Resolved]  Ibibo Group / Goibibo — hotel booking... the hotel which did not exist

Address:	Pune, Maharashtra, 411052
Website:	Goibibo

For finding location of hotel, customer care executive said this hotel doesn't exist and parallel send us email saying that hotel does not exist and called us saying they are providing other property this call was around 12.15pm on 10th nov n later at 3pm mr. Pravin calls and says they have found the hotel n we can check in and earlier all executive lept on saying they are looking for other property. Almost in a day i had made 30 calls n everyone gave fake commitment n non of them is concerned about the mental n physical harrassment by goibibo people.
I had booked for my family and later we have left goa.
I will be taking legal case and have all audio recording of all executives how they cheat n fraud and also had lost my booking amount

Below is the sms from goibibo

Thank you for calling gocare. We have registered your service request under hotels - check-in issue - hotel does not exist. Your service request id is 25463527.

My name is mangla alandikar...[protected]